We've been informed that the ELD provider, Omnitracs, is currently facing system delays. While the system is still operational, data processing is slower than usual, which may affect the quality and performance of shipments being tracked by Omnitracs. The provider has indicated that this issue may persist until Monday.
We will keep you informed of any updates as soon as we have more information.
As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Swathi Operations Specialist
Feb 08, 2025 - 00:13 UTC
Check here for updates about project44's API service availability. Subscribe to receive real-time incident, maintenance, and downtime updates by email, text, or RSS.
NA - Movement
Operational
NA - Visibility Operations Center (VOC)
Operational
NA - Network Management Center (NMC)
Operational
NA - Carrier VOC
Operational
NA - Driveview
Operational
NA - Inventory
Operational
NA - Orders
Operational
NA - Yard Management (YMS)
Operational
NA - Appointment Manager
Operational
NA - Sandbox
Operational
NA - LTL
Operational
Visibility Operations Center (VOC)
Operational
Dispatch API
Operational
Documents API
Operational
Rating API
Operational
Tracking API
Operational
NA - Truckload
Operational
Visibility Operations Center (VOC)
Operational
Network Management Center (NMC)
Operational
Documents API
Operational
Rating API
Operational
Tendering API
Operational
Tracking API
Operational
Carrier VOC
Operational
Analytics
Operational
NA - Parcel
Operational
Visibility Operations Center (VOC)
Operational
Documents API
Operational
Tracking API
Operational
NA - Ocean
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Clearmetal Application
Operational
Clearmetal Connect
Operational
Analytics
Operational
Port Intel
Operational
NA - Rail
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Asset Tracking
Operational
Shipment Tracking API
Operational
NA - Air
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
NA - Container Track & Trace (CTT)
Operational
Track & Trace Web Application (CTT)
Operational
Track & Trace API
Operational
Track & Trace Engine
Operational
NA - Container Sailing Schedules (CSS)
Operational
Sailing Schedules Web Application (CSS)
Operational
We received the Scheduled Maintenance Notice from Sisence Scheduled for Feb 15, 12:00 PM - 6:00 PM UTC
During this window, Sisense for Cloud Data Teams will be inaccessible and you may experience some downtime for many functionalities related to Reports for Facilities, Yard Management and Appointment Manager. Please reach out to Project 44 support if you notice any issues during and after the maintenance window.
Maintenance start: 15th Feb 2025, 12:00 PM UTC Maintenance end: 15th Feb 2025, 06:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Nihal Sayed Operations Engineer,Customer Support. Posted on
Feb 13, 2025 - 09:14 UTC
Completed -
The scheduled maintenance has been completed.
Feb 12, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 17:00 UTC
Scheduled -
Dear Valued Customer,
We will be undergoing scheduled maintenance of our infrastructure for EU region on February 12th. This maintenance is only specific for customers using Blue Yonder. During the maintenance window, we expect to have 10 minutes of downtime, which can impact tracking creation. Please reach out to Project 44 support if you notice any issues during and after the maintenance window.
Maintenance start: 12th February 2025 5:00 PM UTC Maintenance end: 12th February 2025 8:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Guru Varun Kotte Operations Engineer,Customer Support.
Feb 7, 17:22 UTC
Completed -
The scheduled maintenance has been completed.
Feb 12, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 08:00 UTC
Scheduled -
Dear Valued Customer,
We will be undergoing scheduled maintenance of our infrastructure for NA region on February 12th. This maintenance is only specific for customers using Blue Yonder. During the maintenance window, we expect to have 10 minutes of downtime, which can impact tracking creation. Please reach out to Project 44 support if you notice any issues during and after the maintenance window.
Maintenance start: 12th February 2025 8:00 AM UTC Maintenance end: 12th February 2025 11:00 AM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Guru Varun Kotte Operations Engineer,Customer Support.
Feb 7, 17:23 UTC
Best Regards, Sai Viswanath Support Operations Specialiast
Feb 10, 16:56 UTC
Monitoring -
Dear Valued Customer,
Our engineering team has deployed a fix, and the lag is gradually decreasing. We are actively monitoring the situation on our end and will keep this thread updated with further developments.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Sai Viswanath Support Operations Specialiast
Feb 10, 16:45 UTC
Update -
Dear Valued Customer,
We would like to inform you that our engineering team is actively investigating the issue. We will provide you with updates as soon as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Sai Viswanath Support Operations Specialiast
Feb 10, 14:45 UTC
Investigating -
Dear valued Customer,
We are experiencing a disruption at our end due to which some parcel Tracking and shipment updates might be delayed. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Nihal Sayed Engineer, Customer Support Operations
Feb 10, 05:15 UTC
We would like to inform you that the scheduled maintenance has been completed successfully.
Regards, Sai Viswanath Support Operations Specialist
Feb 9, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 15:30 UTC
Scheduled -
Dear Valued customer,
We would like to inform you that we will be upgrading our platform specifically for the North American region on 9th February 2025. During this time, all project44 services related to all modes, except for Last Mile, may experience temporary disruptions. If you encounter any issues following the upgrade, please reach out to project44 Support by emailing support@project.com.
Maintenance start: 9th February 2025, 03:30 PM UTC Maintenance end: 9th February 2025, 05:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Khasim Support Operations Specialist
Feb 5, 07:16 UTC
Completed -
The scheduled maintenance has been completed.
Feb 9, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 17:00 UTC
Scheduled -
Dear Valued Customer,
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:
Maintenance start: 08th of February 2025, 05:00 PM UTC (06:00 PM CEST) Maintenance end: 09th of February 2025, 05:00 AM UTC (06:00 AM CEST)
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best regards, Guru Varun Kotte Operations Engineer, Customer Support.
Feb 7, 10:28 UTC
Completed -
The scheduled maintenance has been completed.
Feb 8, 16:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 15:30 UTC
Scheduled -
Dear Valued customer,
We would like to inform you that we will be upgrading our platform specifically for the Europe region on 8th February 2025. During this time, all project44 services related to all modes, except for Last Mile, may experience temporary disruptions. If you encounter any issues following the upgrade, please reach out to project44 Support by emailing support@project.com.
Maintenance start: 8th February 2025, 03:30 PM UTC Maintenance end: 8th February 2025, 05:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Khasim Support Operations Specialist
Feb 5, 07:28 UTC
Resolved -
This incident has been resolved.
Feb 5, 16:33 UTC
Monitoring -
Dear Valued Customer,
This is a reminder that project44 will discontinue support for TLS 1.0 and TLS 1.1 protocols effective January 31, 2025. To ensure uninterrupted service, we kindly request you to upgrade to TLS 1.2 or higher at the earliest convenience.
Steps to Take:
Upgrade to TLS 1.2 or Higher: Confirm that your client, SDK, or tooling supports TLS 1.2 or a more recent version.
Update Environments: Update any relevant operating systems, libraries (e.g., OpenSSL), or dependencies to enforce TLS 1.2 or higher.
Validate Configuration: Ensure your code or API consumers are explicitly configured to support TLS 1.2+ and do not fallback to outdated protocols.
We recommend coordinating with your IT or Engineering team to implement these changes promptly.
If you have any questions or concerns, please feel free to reach out to your Customer Success Manager (CSM) or contact us at support@project44.com.
Resolved -
This Incident has been Resolved.
Feb 4, 12:50 UTC
Monitoring -
Dear Valued Customer,
We are pleased to inform you that the disruption with Root Cause Analysis (RCA) historical shipment list page has been resolved. Our team is actively monitoring the system to ensure continued stability and optimal performance.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Sai Viswanath Support Operations Specialist
Feb 4, 11:05 UTC
Identified -
The issue has been identified and a fix is being implemented.
Feb 4, 08:39 UTC
Investigating -
Dear Valued Customer,
We are experiencing an issue where navigating to the Root Cause Analysis (RCA) historical shipment list page temporarily freezes the Movement UI. Customers using Root Cause Analysis-FTL and Ocean may experience unresponsiveness, where actions or clicks are not registered. The only possible action at this point is to reload the page from the browser.
Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Khasim Shaik Engineer, Customer Support Operations
Feb 4, 07:09 UTC
We are pleased to inform you that the issue has been resolved. The Movement Public shareable links are now functioning as expected and no longer redirect users to the Movement login page.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Naveen Kumar R Support Operations Specialist
Feb 3, 17:57 UTC
Monitoring -
Dear Valued Customer,
We are pleased to inform you that the issue has been successfully resolved by our Engineering Team. Movement Public shareable links are now functioning correctly and no longer direct users to the Movement login page.
Our Engineering Team will continue to monitor the situation closely, and we will provide further updates on the Status Page as additional information becomes available.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Guru Varun Kotte Operations Engineer
Feb 3, 16:55 UTC
Identified -
Dear Valued Customer,
We are currently experiencing an issue where users may encounter difficulties accessing Movement shareable links, as they are being redirected to the Movement login page. This issue is impacting both the NA and EU regions.
Our engineering team is actively investigating the matter and will provide updates as soon as more information becomes available
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Regards, Krishnakanth Sreebhashyam Operations Engineer
Feb 3, 16:22 UTC
Completed -
The scheduled maintenance has been completed.
Feb 2, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 06:00 UTC
Scheduled -
Dear Valued Customer,
We have been informed about the scheduled maintenance of the CMA CGM Eventhub. Please expect a delay in receiving events due to a planned maintenance for CMA CGM systems.
Maintenance start: 1st of February 2025, 06:00 AM UTC Maintenance end: 1st of February 2025, 10:30 AM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Soumya Kumari Support Operations Specialist
Jan 31, 11:04 UTC
Completed -
The scheduled maintenance has been completed.
Feb 1, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 06:00 UTC
Scheduled -
Dear Valued Customer,
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:
Maintenance Start: 1st of February 2025, 06:00 AM UTC Maintenance end: 1st of February 2025, 10:30 AM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best regards, Guru Varun Kotte Support Operations Specialist
Jan 31, 10:37 UTC
Completed -
The scheduled maintenance has been completed.
Jan 31, 03:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 03:30 UTC
Scheduled -
Dear Valued Customer,
We will be undergoing scheduled maintenance on Friday, January 31st, 2025. During this maintenance window, LTL shipment tracking for the NA region may be temporarily unavailable. Should you encounter any issues following the maintenance, kindly reach out to Project44 support for assistance.
Maintenance start: 31st Jan 2025, 3:30 AM UTC Maintenance end: 31st Jan 2025, 3:50 AM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Aditya Support Operations Specialist
Jan 29, 07:42 UTC