All Systems Operational

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Check here for updates about project44's API service availability. Subscribe to receive real-time incident, maintenance, and downtime updates by email, text, or RSS.

NA - Movement Operational
NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - Yard Management (YMS) Operational
NA - Appointment Manager Operational
NA - Sandbox Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
Analytics Operational
Port Intel Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Movement Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - Yard Management (YMS) Operational
EU - Appointment Manager Operational
90 days ago
100.0 % uptime
Today
EU - Sandbox Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Upstream Network Providers Operational
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Operational
Rail Carrier Operational
Air Carrier Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Backend Messaging system Upgrade Mar 1, 2024 08:00-11:00 UTC
Dear Valued Customer,

On the 1st of March (8:00 AM - 11:00 AM UTC) we will be upgrading our backend messaging system to implement preventive measures for the incident that happened on 2024-02-26 from occurring again. You may see intermittent failures during this time.

This maintenance will improve project44's customer experience and safety.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Abhra Roy Choudhury

Posted on Feb 29, 2024 - 15:25 UTC
Past Incidents
Feb 29, 2024
Resolved - This incident has been resolved.
Feb 29, 18:02 UTC
Monitoring - Dear Valued Customer,

Our engineering team has identified the issue and have deployed a fix and the issue has been fully resolved. We will continue to monitor and keep you informed

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 29, 16:07 UTC
Update - We are continuing to investigate this issue.
Feb 29, 15:37 UTC
Investigating - Dear valued Customer,

We are experiencing a disruption at our end due to which Customers may experience delay in getting tracking updates for Over the Road, Parcel & Air products. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 29, 15:30 UTC
Resolved - This incident has been resolved.
Feb 29, 15:37 UTC
Investigating - Dear valued Customer,

We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 1:26 AM CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.

Incident start: 29th of February 2024, 1:26:00 AM CEST.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krunal Ikhar
Engineer, Customer Support Operations

Feb 29, 09:14 UTC
Completed - The scheduled maintenance has been completed.
Feb 29, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 13:00 UTC
Scheduled - Dear Valued Customer,

On the 29th of February (1.00 PM - 2:00 PM UTC) we will be upgrading our backend messaging system to implement preventive measures for the incident that happened on 2024-02-26 from occurring again.

There should be no noticeable customer impact as this update is transparent.
This maintenance will improve project44's customer experience and safety.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Abhra Roy Choudhury

Feb 28, 10:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 29, 02:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 20:46 UTC
Scheduled - Dear valued Customer,

Please be informed that project44's engineering team is wrapping up the final changes for the scheduled upgrade to the major version of Java used by one of our key applications, Freighthub (which serves as the API Gateway for many requests).

On the 28th of February, we will complete the rollout by directing 100% of the traffic to the upgraded version for all environments. We would like to let you know that no action is needed from the customer’s side for this upgrade.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 27, 20:45 UTC
Feb 28, 2024
Resolved - Dear Valued Customer,

The issue related to our disruption has been resolved. We will keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krishnakanth Sreebhashyam
Engineer , Customer support Operations

Feb 28, 22:11 UTC
Monitoring - Dear Valued Customer,

We had an intermittent issue with our dispatch and rating services from 1:20 PM CST to 2:26 PM CST. The impact was limited to the NA region only. Our engineering team has identified the issue and has deployed a fix for the issue. We will continue to monitor and keep you informed.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 28, 21:05 UTC
Resolved - This incident has been resolved.
Feb 28, 15:19 UTC
Investigating - Dear valued Customer,

We have been informed that CMA CGM is experiencing issues with their Digital Factory (from 9:50 AM CET) which may cause API access to be disrupted. Our partners are working on resolving this quickly.

Incident start: 28th of February 2024, 9:50:00 AM CET.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Anurag Kalgi
Engineer, Customer Support Operations

Feb 28, 12:10 UTC
Feb 27, 2024
Resolved - Dear Valued Customer,

The issue related to our disruption has been resolved. We will keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Rahul Katti
Engineer, Customer Support Operations

Feb 27, 22:45 UTC
Monitoring - Dear valued Customer,

We have deployed a fix to address this issue and all systems are operational. We will continue to monitor the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Sanel Talic
Product Manager, Customer Support

Feb 27, 21:41 UTC
Identified - Dear valued Customer,

We have identified the issue and our engineering team working on fixing this issue we will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 27, 20:00 UTC
Update - We are continuing to investigate this issue.
Feb 27, 19:29 UTC
Investigating - Dear valued Customer,

We are experiencing a disruption at our end which is causing a delay in searching newly created shipments in VOC/Movement. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 27, 19:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 27, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 13:30 UTC
Scheduled - Dear Valued Customer,

Please be informed that project44's engineering team has completed internal testing and is ready to proceed with the scheduled upgrade to the major version of Java used by one of our key applications, Freighthub (which serves as the API Gateway for many requests).

This change has already been rolled out to the Sandbox (test environment) since the 2nd of February. A schedule for production environments looks as follows:

* Production EU: 15th of February, where initially 10% of the traffic will be directed to the upgraded version.
* Production NA: 19th of February with the same 10% of traffic.

On the 26th of February, we will complete the rollout by directing 100% of the traffic to the upgraded version for all environments.

We would like to let you know that no action is needed from the customer’s side for this upgrade.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 21, 13:23 UTC
Feb 26, 2024
Resolved - Dear Valued Customer,

The issue related to our disruption has been resolved. We will keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Sanel Talic
Manager, Customer Support

Feb 26, 21:05 UTC
Monitoring - Dear Valued Customer,

All the p44 systems have recovered and are working as expected. We will continue to monitor the system for stability across all areas.

We will diligently keep you posted with the newest updates and statuses.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 26, 20:16 UTC
Update - Dear Valued Customer,

We have detected the root cause of the malfunction we are facing with. The full-operating recovery for affected modules is in progress.

The current situation looks as follows:

1) LTL rating and dispatch has recovered completely. We will continue to monitor this.
2) POST/GET requests to initialize shipments and get updates are functioning successfully.
3) Ocean updates are up and running, with the exception of ocean door to door tracking and barge, which are both still being worked on.
4) Truckload and LTL tracking is still recovering and we are seeing a lag in tracking as we continuing to monitor improvements.

We will diligently keep you posted about the newest updates and statuses.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 26, 19:24 UTC
Identified - Dear Valued Customer,

We have detected the root cause of the malfunction we are facing with. The full-operating recovery for affected modules is in progress.

The current situation looks as follows:

1) POST/GET requests to initialize shipments and get updates are functioning successfully.

2) Ocean updates are up and running, with the exception of ocean door to door tracking and barge, which are both still being worked on.

3) Truckload tracking is still recovering and we are seeing a lag in tracking as we continuing to monitor improvements.

4) LTL rating and dispatch is improving but we are still seeing intermittent failures.

We will diligently keep you posted about the newest updates and statuses.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 26, 18:02 UTC
Update - Dear Valued Customer,

We are still looking into this issue. We are seeing signs of recovery on tracking creation/updates however the other services are still impacted.

Our engineering team is investigating on the issue and will get back to you once we have further details from them.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 26, 17:04 UTC
Investigating - Dear Valued Customer,

We are experiencing a disruption for majority of services and products (excluding the Last Mile). Currently, the data consumption issue does not allow to handle your shipment details updated properly. No data loss is expected.

Our engineering team is investigating on the issue and will get back to you once we have further details from them.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 26, 16:19 UTC
Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 08:00 UTC
Scheduled - Dear valued Customer,

We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.

Maintenance start: 24th of February 2024, 12:00 PM CST (24th of February 2024, 07:00 PM CET).
Maintenance end: 25th of February 2024, 08:00 AM CST (25th of February 2024, 03:00 AM CET).

We will keep you posted about further information provided by our business partner regarding the maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Krunal Ikhar
Engineer, Customer Support Operations

Feb 22, 12:09 UTC
Feb 23, 2024
Resolved - Dear Valued Customer,

AT&T has confirmed that the outage is resolved at their end.

The AT&T cellular outage lasted for 8 hours 31 minutes.

Start: February 22, 2024, 3:15 p.m. UTC
Finish: February 23, 2024, 12:46 a.m. UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 23, 12:38 UTC
Monitoring - Dear Valued Customer,

We have observed a Cellular outage at AT&T end. This may cause disruption for customers to fetch tracking details via ELD and mobile.

Our Network Team is monitoring this closely and we will update the Status Page when we have further details from the team.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 23, 07:27 UTC
Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 12:29 UTC
Update - Dear Valued Customer,

Please be informed that project44's engineering team has completed internal testing and is ready to proceed with the scheduled upgrade to the major version of Java used by one of our key applications, Freighthub (which serves as the API Gateway for many requests).

This change has already been rolled out to the Sandbox (test environment) since the 2nd of February. A schedule for production environments looks as follows:

* Production EU: 15th of February, where initially 10% of the traffic will be directed to the upgraded version.
* Production NA: 19th of February with the same 10% of traffic.

On the 26th of February, we will complete the rollout by directing 100% of the traffic to the upgraded version for all environments.

We would like to let you know that no action is needed from the customer’s side for this upgrade.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 15, 11:59 UTC
Update - Dear Valued Customer,

We will be undergoing a scheduled upgrade to the major version of Java used by one of our key applications, Freighthub. This application serves as the API Gateway for many requests.

To ensure a smooth transition, we will be implementing the upgrade in a phased manner. We will start by rolling out the Sandbox on January 31st. During this phase, 50% of the traffic will be directed to the upgraded version. Our team will closely monitor any changes in behaviour during this period.

Following the Sandbox phase, the same upgrade will be implemented in Production NA and EU. This will commence on February 8th, where initially 10% of the traffic will be directed to the upgraded version. On February 19th, we will complete the rollout by directing 100% of the traffic to the upgraded version.

We would like to let you know that no action is needed from the customer’s side for this upgrade.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 7, 19:15 UTC
Update - Dear Valued Customer,

We will be undergoing a scheduled upgrade to the major version of Java used by one of our key applications, Freighthub. This application serves as the API Gateway for many requests.

To ensure a smooth transition, we will be implementing the upgrade in a phased manner. We will start by rolling out the Sandbox on January 31st. During this phase, 50% of the traffic will be directed to the upgraded version. Our team will closely monitor any changes in behaviour during this period.

Following the Sandbox phase, the same upgrade will be implemented in Production NA and EU. This will commence on February 8th, where initially 10% of the traffic will be directed to the upgraded version. On February 19th, we will complete the rollout by directing 100% of the traffic to the upgraded version.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 6, 18:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 02:30 UTC
Scheduled - Dear Valued Customer,

We will be undergoing a scheduled upgrade to the major version of Java used by one of our key applications, Freighthub. This application serves as the API Gateway for many requests.
 
To ensure a smooth transition, we will be implementing the upgrade in a phased manner. We will start by rolling out the Sandbox on January 31st. During this phase, 50% of the traffic will be directed to the upgraded version. Our team will closely monitor any changes in behaviour during this period.
 
Following the Sandbox phase, the same upgrade will be implemented in Production NA and EU. This will commence on February 5th, where initially 10% of the traffic will be directed to the upgraded version. On February 12th, we will complete the rollout by directing 100% of the traffic to the upgraded version.
 
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Jan 31, 02:27 UTC
Feb 20, 2024
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption for LTL Rating Services has been fully resolved & all connections were restored successfully. Our team continues to monitor.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 20, 15:40 UTC
Monitoring - Dear Valued Customer,

We had experienced a disruption with the LTL rating services. Users might have experienced some outages in terms of using our rating services.

Our engineering team has identified the issue and it has been resolved. We are currently monitoring it and will update the Status Page when we have further details from the team.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 20, 14:45 UTC
Resolved - Dear Valued Customer,

We have confirmed with our Engineering Team that the issue is resolved now and users should be able to login to the ghTrack portal. We will keep monitoring for any further disruption.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 20, 10:55 UTC
Monitoring - Dear Valued Customer,

We were facing a ghTrack portal disruption which might lead users to not being able to login to the portal. Currently, access should be back available.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Abhra Roy Choudhury
Manager, Customer Support

Feb 20, 10:14 UTC
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 UTC
Scheduled - Dear valued Customer,

We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.

Maintenance start: 17th of February 2024, 01:00 AM CST (17th of February 2024, 08:00 AM CET).
Maintenance end: 17th of February 2024, 01:00 PM CST (17th of February 2024, 08:00 PM CET).

We will keep you posted about further information provided by our business partner regarding the maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

Feb 15, 11:56 UTC
Completed - The scheduled maintenance has been completed.
Feb 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:01 UTC
Scheduled - Dear Valued Customer,

We will be undergoing a scheduled upgrade of our database used by the Visibility Operations Center (VOC) for the NA region on 17th February '24.

During the maintenance window, customers should not see any performance degradation of the platform. However, the shared links created during this time might be temporarily affected and not usable.

Maintenance start: 17th of Feb '24, 7:00 AM UTC.
Maintenance end: 17th of Feb '24, 8:00 AM UTC.

In case of any questions, please do not hesitate to contact support@project44.com.

Best Regards,


Anurag Kalgi
Engineer, Customer Support Operations

Feb 13, 14:23 UTC
Feb 16, 2024

No incidents reported.

Feb 15, 2024