All Systems Operational

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NA - Movement Operational
NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - Sandbox Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
Analytics Operational
Port Intel Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Movement Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - Sandbox Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
Upstream Network Providers Operational
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Operational
Rail Carrier Operational
Air Carrier Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Container Track & Trace (CTT) - temporary platform performance issues
Resolved - This incident has been resolved.
Mar 23, 07:55 CST
Monitoring - Dear valued Customer,

A disruption with Container Track & Trace (CTT) has been resolved. Currently, we keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support
Mar 23, 05:08 CST
Investigating - Dear valued Customer,

We are experiencing a disruption with the Container Track & Trace (CTT) product. Temporary platform performance issues may happen. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support
Mar 22, 05:10 CST
Mar 22, 2023
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023
Ocean - Shipment updates delayed
Resolved - This incident has been resolved.
Mar 18, 07:37 CST
Monitoring - Dear Valued Customer,

We are pleased to inform you that Ocean Shipment data has been restored with the latest information and the push of events has been working successfully since we have deployed the fix yesterday. We continue to monitor the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Regards,
Nikhil Dhamija
Customer Support
Mar 18, 06:26 CST
Update - Dear Valued Customer,

Our engineering team has identified the root cause of disruption in pushing the latest information on Ocean Shipments within our platform. A fix has already been deployed. Currently, we are working on data restoration which may take up to 4 hours and up to 24 hours for the old data. We will update you once we have more information and the data is fully restored.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support
Mar 17, 07:13 CST
Update - Dear Valued Customer,

Our engineering team has identified the root cause of disruption in pushing the latest information on Ocean Shipments within our platform. The estimated time of resolution will be announced shortly.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support
Mar 17, 03:48 CST
Identified - Dear Valued Customer,

We are experiencing a disruption in pushing latest information on Ocean Shipments within our platform. Our engineering team has identified the issue and is working on a resolution.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Regards,
Nikhil Dhamija
Customer Support
Mar 17, 00:46 CST
Mar 17, 2023
Mar 16, 2023

No incidents reported.

Mar 15, 2023
CMA CGM S.A. - Eventhub service disruption
Resolved - This incident has been resolved.
Mar 15, 14:11 CST
Monitoring - Dear Valued Customer,

This is to confirm that the issue resulting in delays of events has been resolved. We continue to monitor the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Nikhil Dhamija
Customer Support
Mar 15, 13:12 CST
Identified - Dear valued Customer,

Currently, container transportation company CMA CGM S.A. is experiencing issues with their Eventhub service which may cause delays in receiving events through project44. Our partners are working on resolving this quickly.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support
Mar 15, 09:41 CST
Mar 14, 2023

No incidents reported.

Mar 13, 2023
Truckload Tracking and Root Cause Analysis tool - filters disruption
Resolved - This incident has been resolved.
Mar 13, 09:50 CST
Monitoring - Dear Valued Customer,

The issue related to Truckload Tracking and Root Cause Analysis tool has been resolved. We keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support
Mar 13, 09:49 CST
Investigating - Dear valued Customer,

We are experiencing a disruption with Truckload Tracking and Root Cause Analysis tool. Currently, the module remains operational but with reduced functionality (some filters are not working properly). Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support
Mar 13, 07:25 CST
Mar 12, 2023
Login Service Degradation - NA Users
Resolved - This incident has been resolved.
Mar 12, 11:48 CST
Monitoring - Dear Valued Customer,

We are glad to confirm that the service disruption causing issues with login to our platform is now resolved. We continue to monitor the issue.

Please don't hesitate in reaching out to support@project44.com with any questions or concerns.

Regards,
Nikhil Dhamija
Customer Support
Mar 12, 11:03 CST
Investigating - Dear valued Customer,

We are currently impacted with a service degradation by an upstream service provider that may be impacting login to our platform. The issue started around 10:55am Central Time. Our team is currently engaged actively to resolve this at the earliest.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Nikhil Dhamija
Customer Support
Mar 12, 10:36 CST
Mar 11, 2023

No incidents reported.

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