As per the latest updates from Blue Yonder, the majority of their impacted customers have had their services restored. Their teams are continuing to collaborate closely with the affected customers throughout the restoration process and are providing updates as necessary. The investigation is still ongoing.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Aditya Pratap Singh
Dec 13, 2024 - 05:40 UTC
Update - Dear Valued Customer,
As per the latest updates received from Blue Yonder they have partnered with external experts to enhance their security measures and strengthen their protocols. They have engaged with affected customers to support them through the recovery process.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Abhra Roy Choudhury
Dec 09, 2024 - 16:28 UTC
Monitoring - Dear Valued Customer,
p44 is aware of the recent outages affecting the Blue Yonder TMS platform, which may be impacting some of our esteemed customers and carriers utilizing their solution. Please rest assured that we are closely monitoring the situation and maintaining active communication with our partners at Blue Yonder to stay informed of any updates.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Abhra Roy Choudhury
Dec 03, 2024 - 18:06 UTC
Check here for updates about project44's API service availability. Subscribe to receive real-time incident, maintenance, and downtime updates by email, text, or RSS.
NA - Movement
Operational
NA - Visibility Operations Center (VOC)
Operational
NA - Network Management Center (NMC)
Operational
NA - Carrier VOC
Operational
NA - Driveview
Operational
NA - Inventory
Operational
NA - Orders
Operational
NA - Yard Management (YMS)
Operational
NA - Appointment Manager
Operational
NA - Sandbox
Operational
NA - LTL
Operational
Visibility Operations Center (VOC)
Operational
Dispatch API
Operational
Documents API
Operational
Rating API
Operational
Tracking API
Operational
NA - Truckload
Operational
Visibility Operations Center (VOC)
Operational
Network Management Center (NMC)
Operational
Documents API
Operational
Rating API
Operational
Tendering API
Operational
Tracking API
Operational
Carrier VOC
Operational
Analytics
Operational
NA - Parcel
Operational
Visibility Operations Center (VOC)
Operational
Documents API
Operational
Tracking API
Operational
NA - Ocean
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Clearmetal Application
Operational
Clearmetal Connect
Operational
Analytics
Operational
Port Intel
Operational
NA - Rail
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Asset Tracking
Operational
Shipment Tracking API
Operational
NA - Air
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
NA - Container Track & Trace (CTT)
Operational
Track & Trace Web Application (CTT)
Operational
Track & Trace API
Operational
Track & Trace Engine
Operational
NA - Container Sailing Schedules (CSS)
Operational
Sailing Schedules Web Application (CSS)
Operational
We have been informed about the scheduled maintenance of the CMA CGM Eventhub. Please expect a delay in receiving events due to a planned maintenance for CMA CGM systems.
Maintenance start: 18th of January 2025, 03:00 AM UTC Maintenance end: 19th of January 2025, 05:40 AM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Swathi Operations Engineer Posted on
Jan 16, 2025 - 22:26 UTC
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:
Maintenance Start: 18th of January 2025, 03:00 AM UTC Maintenance end: 19th of January 2025, 05:00 AM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best regards, Soumya Kumari Support Operations Specialist Posted on
Jan 16, 2025 - 12:49 UTC
We would like to inform you that we will be upgrading our platform for the Europe Region on January 18th, 2025. During this time, all project44 services related to all modes, except for Last Mile, may experience temporary disruptions. If you encounter any issues following the upgrade, please reach out to project44 Support by emailing support@project.com.
Maintenance start: 18th January 2025, 07:00 AM UTC Maintenance end: 18th January 2025, 08:30 AM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Khasim Shaik Support Operations Specialist Posted on
Jan 13, 2025 - 08:46 UTC
We would like to inform you that we will be upgrading our platform for the North American region on January 19th, 2025. During this time, all project44 services related to all modes, except for Last Mile, may experience temporary disruptions. If you encounter any issues following the upgrade, please reach out to project44 Support by emailing support@project.com.
Maintenance start: 19th January 2025, 04:30 AM UTC Maintenance end: 19th January 2025, 06:00 AM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Khasim Shaik Support Operations Specialist Posted on
Jan 13, 2025 - 08:35 UTC
As per the latest update, TForce (TFIN) team has confirmed that the issue with LTL dispatch service has been resolved.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Soumya Kumari Support Operations specialist
Jan 15, 19:50 UTC
Investigating -
Dear Valued Customer,
TForce freight (TFIN) is facing a downtime with their LTL Dispatch service. Our team is actively following with them and shall keep you posted as soon as more information becomes available.
Best regards, Sai Viswanath Support Operations Specialist
Jan 15, 15:31 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 13:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 13:00 UTC
Scheduled -
Dear Valued Customer,
The Formalized Adapter Sailing Schedules (FSS) may experience service disruption due to a maintenance activity during the below mentioned window:
Maintenance start time: 15th January 2025, 1:00 pm UTC. Maintenance end time: 15th January 2025, 1:30 pm UTC.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Vyshnav Raju Engineer, Customer Support Operations
Jan 13, 20:08 UTC
The issue has been resolved, and the new updates should now process as expected.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Support Operations Specialist
Jan 14, 20:31 UTC
Monitoring -
Dear Valued Customer,
Our engineering team has identified the issue and implemented a fix. We are continuing to monitor from our end and shall post a final update as more information is available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Swathi Support Operations Specialist
Jan 14, 18:36 UTC
Investigating -
Dear Valued Customer,
We are currently seeing an issue in receiving delayed shipment updates for Ocean D2D, Barge, Customs and Terminal visibility under Ocean Insights. Our team is working on high priority to resolve the issue and there is no data loss expected.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Swathi Support Operations Specialist
Jan 14, 17:18 UTC
Completed -
The scheduled maintenance has been completed.
Jan 13, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 14:00 UTC
Scheduled -
Dear Valued Customer,
We would like to inform you of a scheduled maintenance activity taking place on Monday, January 13th. During this maintenance window, the CSS platform may be temporarily unavailable or unresponsive. Please reach out to project44 support if you notice any issues after the maintenance window.
Maintenance start: 13th January 2024, 02:00 PM UTC Maintenance end: 13th January 2024, 04:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Swathi Support Operations Specialist
Jan 11, 12:55 UTC
Completed -
The scheduled maintenance has been completed.
Jan 13, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 15:00 UTC
Scheduled -
Dear Valued Customer,
Please be advised that a scheduled database upgrade for Ocean-Insights in both the NA and EU regions will take place on January 13th, 2025. During this maintenance window, customers may experience a slight delay in receiving position and port call updates for ocean shipments.
Maintenance start: 13th of January 2025, 03:00 PM UTC Maintenance end: 13th of January 2025, 03:30 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Soumya Kumari Support Operations Specialist
Jan 10, 11:11 UTC
Completed -
The scheduled maintenance has been completed.
Jan 11, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 21:30 UTC
Scheduled -
Dear Valued Customer,
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:
Maintenance Start: 11th of January 2024, 09:30 PM UTC Maintenance end: 11th of January 2024, 11:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best regards, Swathi Operations Engineer
Jan 10, 21:13 UTC
Completed -
The scheduled maintenance has been completed.
Jan 11, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 17:00 UTC
Scheduled -
Dear Valued Customer,
We wish to inform you of scheduled Kafka infrastructure upgrades impacting the Sandbox Environment and the EU and NA regions on January 11, 2025. While no downtime is expected during this maintenance period, there may be slight delays in processing certain updates.
Maintenance Schedule: Start: 11th January, 2025, 17:00 UTC End: 11th January, 2025, 21:00 UTC
As part of our commitment to providing reliable, high-availability services, we are undertaking these improvements to enhance system performance and stability. If you have any questions or require assistance, please feel free to contact us at support@project44.com.
Jan 6, 18:21 UTC
Completed -
The scheduled maintenance has been completed.
Jan 11, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 11:00 UTC
Scheduled -
Dear Valued Customer,
We will be undergoing scheduled maintenance of our infrastructure for Europe region on January 11th. During the maintenance our VOC platform and API endpoints for the Europe region will be unstable.
The following endpoints will be affected: - eu12.voc.project44.com eu12.api.project44.com eu44.voc.project44.com eu44.api.project44.com cloud-v2.eu.p-44.com
Maintenance start: 11th January 2025 11:00 AM UTC (12:00 PM CET) Maintenance end: 11th January 2025 02:00 PM UTC (03:00 PM CET)
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards Sai Viswanath Support Operations Specialist
Jan 6, 12:16 UTC
Completed -
The scheduled maintenance has been completed.
Jan 11, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 07:00 UTC
Scheduled -
Dear Valued Customer,
We have been informed about the scheduled maintenance of the CMA CGM Digital Factory, during which API access will be disrupted. The current planned time frame is as follows:
Maintenance start: 11th of January 2024, 07:00 AM UTC Maintenance end: 11th of January 2024, 01:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards, Swathi R Operations Engineer
Jan 10, 21:06 UTC
As per our monitoring, this issue is now resolved.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Aditya Pratap Singh Support Operations Specialist
Jan 10, 04:18 UTC
Monitoring -
Dear Valued Customer,
Our engineering team has identified the issue and implemented a fix. We are continuing to monitor from our end and shall post a final update as more information is available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Support Operations Specialist
Jan 9, 20:19 UTC
Investigating -
Dear Valued Customer,
We are currently experiencing issues with tracking updates on the Movement platform for ocean shipments For NA region. During this period, Customers would face delays in tracking shipments.
Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Support Operations Specialist
Jan 9, 17:36 UTC
Completed -
The scheduled maintenance has been completed.
Jan 7, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:30 UTC
Scheduled -
Dear Valued Customer,
We will be undergoing scheduled maintenance of our infrastructure for NA regions as we are restarting our rating-service database in NA-prod on January 7th. During this maintenance window, you may experience a temporary unavailability of Rating in Movement. Please reach out to project44 support if you notice any issues during or after the maintenance window.
Maintenance start: 7th January 2025 6:30 AM UTC Maintenance end: 7th January 2025 7:30 AM UTC
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Vyshnav Raju Engineer, Customer Support Operations
Jan 7, 06:30 UTC
Resolved -
This incident has been resolved.
Jan 4, 06:08 UTC
Investigating -
Dear valued Customer,
We have been informed that CMA CGM is experiencing issues with their Digital Factory service which may cause API access to be disrupted. Our partners are working on resolving this quickly.
Incident start: 02nd of January 2025, 03:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Swathi R Support Operations Specialist
Jan 2, 16:09 UTC