CMA CGM Group issue - Data acquisition latency
Monitoring - Currently we are resuming the connection with the carrier and are under a hyper-care phase. If any issues arise regarding the data you receive moving forward, please provide examples to our support team who will work to ensure data quality.

As an organization, we are committed to provide a reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards
Jul 28, 18:49 UTC
Investigating - Dear Valued Customer,

We are experiencing a substantial latency over the data acquisition for CMA Group and related maritime freighting companies:

- Compagnie Maritime d'Affrètement (CMA CGM),
- Australian National Line (ANL),
- CNC,
- American President Lines (APL).


Our engineering team is investigating and will continue to provide updates as more information becomes available.

Eduardo Atucha
Customer Support
Jun 21, 10:51 UTC

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NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
Upstream Network Providers Operational
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Operational
Rail Carrier Operational
Air Carrier Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2022
CTII - Dispatch and Rating outage
Resolved - Dear valued Customer,

As per CTII's confirmation, all their services, the issue with their Dispatch and Rating API's are addressed and are back to normal. If you run into any further issue, don't hesitate in reaching out to Support at support@project44.com, we will be happy to assist,

Regards,

Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com
Aug 12, 17:49 UTC
Investigating - Dear valued Customer,

Currently Central Transport (CTII) is experiencing an outage on their dispatch and rating services, when these are used, the following error message it's being retrieved: "com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 503: Service Unavailable". CTII is aware of this and it's working towards resolution, no ETA has been provided so far, but as soon as we have any update, we will provide it.

In the meantime, don't hesitate in reaching out to us for further clarification at support@project44.com,

Kind regards,

Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com
Aug 11, 17:04 UTC
Aug 11, 2022
Truckload ELD Tracking - Carriers onboarded after June 7th are unable to update asset IDs
Resolved - This incident has been resolved.
Aug 11, 21:02 UTC
Monitoring - Dear Valued Customer,

Our engineers have deployed a fix into production environments, Truckload Shipments should be able to use carriers onboarded after June 7th, and updating asset IDs, we are still monitoring the performance,

Please do not hesitate to reach out to support@project44.com with any questions.

Alejandro Riveros,
Technical Support Advisor,
https://project44.com
Aug 9, 14:47 UTC
Identified - Dear Valued Customers,

We have been experiencing degraded performance on ELD Tracking on any carrier connected since June 8th, the shipments will be on the “Pending tracking method” status but we don’t see a noticeable increase in % compared to the total number of shipments.

Our engineering team has identified the root cause of the issue and we are already working on a fix and will continue to provide updates as more information becomes available.

Best,

Alejandro Riveros,
Technical Support Advisor,
https://project44.com
Aug 4, 23:30 UTC
Aug 10, 2022

No incidents reported.

Aug 9, 2022
API interface disruption for Truckload
Resolved - This incident has been resolved.
Aug 9, 15:09 UTC
Monitoring - Dear Valued Customer,

The issue with API interface disruption for Truckload shipments has been resolved. Currently, we are monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Team Lead, Customer Support Europe
Aug 9, 14:34 UTC
Investigating - Dear Valued Customer,

We are experiencing API interface disruption for Truckload shipments. Our engineering team is investigating and will continue to provide updates as more information becomes available.

Please do not hesitate to reach out to support@project44.com with any questions.

Best regards,

Szymon Przeklasa
Team Lead, Customer Support Europe
Aug 9, 13:51 UTC
VOC - TL Shipments can't be created manually in the portal
Resolved - Dear Valued Customer,

This incident is now resolved and Truckload Shipments can be initialized through the VOC portal using the 'Add Shipment' button.

Please do not hesitate to reach out to support@project44.com with any questions.

Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com
Aug 9, 14:38 UTC
Monitoring - Dear valued Customer,

Our engneering team has deployed a fix into our production environment that resolved the issue. We are currently monitoring the fix that was put in place and will keep you updated when the service is back into an stable status.

Apologies for the inconveniences caused.

Regards,

Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com
Aug 8, 21:22 UTC
Identified - Dear valued Customer,

Our Engineering team has been able to identify the root cause of this issue and is currently working to resolve it as soon as possible. We will keep you posted on any updates,

Kind regards,

Regards,

Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com
Aug 8, 17:41 UTC
Investigating - Dear Valued Customer,

We are experiencing an issue with the VOC in the 'Add shipment' functionality to initialize Truckload shipments through the portal. During the process, there is an error message: 'Something went wrong' that blocks the shipment creation. Our engineering team is investigating and will continue to provide updates as more information becomes available.

Please do not hesitate to reach out to support@project44.com with any questions.

Thank you,
Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com
Aug 8, 16:56 UTC
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

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