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NA - Movement
Operational
NA - Visibility Operations Center (VOC)
Operational
NA - Network Management Center (NMC)
Operational
NA - Carrier VOC
Operational
NA - Driveview
Operational
NA - Inventory
Operational
NA - Orders
Operational
NA - Sandbox
Operational
NA - LTL
Operational
Visibility Operations Center (VOC)
Operational
Dispatch API
Operational
Documents API
Operational
Rating API
Operational
Tracking API
Operational
NA - Truckload
Operational
Visibility Operations Center (VOC)
Operational
Network Management Center (NMC)
Operational
Documents API
Operational
Rating API
Operational
Tendering API
Operational
Tracking API
Operational
Carrier VOC
Operational
Analytics
Operational
NA - Parcel
Operational
Visibility Operations Center (VOC)
Operational
Documents API
Operational
Tracking API
Operational
NA - Ocean
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Clearmetal Application
Operational
Clearmetal Connect
Operational
Analytics
Operational
Port Intel
Operational
NA - Rail
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Asset Tracking
Operational
Shipment Tracking API
Operational
NA - Air
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
NA - Container Track & Trace (CTT)
Operational
Track & Trace Web Application (CTT)
Operational
Track & Trace API
Operational
Track & Trace Engine
Operational
NA - Container Sailing Schedules (CSS)
Operational
Sailing Schedules Web Application (CSS)
Operational
Completed -
The scheduled maintenance has been completed.
Sep 23, 12:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:30 CEST
Scheduled -
Dear valued Customer,
We would like to remind you about an ongoing series of regularly scheduled maintenance of the Container Track & Trace (CTT) which is planned for each Saturday (8:30 AM - 12:30 AM CET / 1:30 AM - 5:30 AM CDT). The module may be temporarily less operational (approximately, up to 4 hours). No data loss will occur.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Samrat Rangroo Manager, Support Elite
Sep 22, 15:53 CEST
Resolved -
This incident has been resolved.
Sep 21, 21:03 CEST
Monitoring -
Dear Valued Customer,
The issue related to LTL tracking services for North American customers has been resolved. We will keep on monitoring the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Samrat Rangroo Manager, Support Elite
Sep 21, 19:29 CEST
Identified -
The issue has been identified and a fix is being implemented.
Sep 21, 18:50 CEST
Update -
We are continuing to monitor for any further issues.
Sep 21, 18:49 CEST
Update -
We are continuing to monitor for any further issues.
Sep 21, 18:48 CEST
Monitoring -
Dear Valued Customer,
We are experiencing a disruption with the LTL tracking services for North American customers. Users may experience some outages in terms of using our products like rating, tracking and dispatch .
We apologies for the inconvenience caused. Our engineering team is are currently working on the fix and we should be back to normal functionality in 60 mins.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Samrat Rangroo, Manager, Support Elite
Sep 21, 00:14 CEST
Resolved -
This incident has been resolved.
Sep 20, 21:01 CEST
Monitoring -
Dear Valued Customer,
The issue related to LTL tracking services for North American customers has been resolved.
Please note that during our investigation we were able to identify that only the customer connected with the below mentioned carrier SCAC were affected during this issue.
RDFS SFPA ODFL NMTF ACXE SUON MKOD OPCT SNWS DAFG
We would request you to reinstate all the request which were initiated for the above mentioned carrier SCAC during the time window of 01:43 AM CST to 12:02 PM CST. This would help in moving any stuck requests. We really apologise for the trouble caused.
We keep on monitoring the situation. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Samrat Rangroo Manager, Support Elite
Sep 20, 19:41 CEST
Investigating -
Dear Valued Customer,
We are experiencing a disruption with the LTL tracking services for North American customers. Users may experience some issues in terms of using our products like rating, tracking and dispatch .
Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Samrat Rangroo, Manager, Support Elite
Sep 20, 18:14 CEST
Completed -
The scheduled maintenance has been completed.
Sep 20, 09:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:01 CEST
Scheduled -
Dear Valued Customer,
We will be undergoing a critical maintenance on our platform which may impact functionality for some of our customers. The impact will be limited to LTL services, i.e. imaging, rating, dispatch & tracking. The maintenance is scheduled on 20th Sept between 6:00 AM - 7:00 AM UTC.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards Nikhil Dhamija Customer Support
Sep 19, 17:18 CEST
During the deployment, web certificates may change for the above URLs. No connectivity downtime or data loss is expected.
This maintenance will improve project44's customer experience and safety.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Program Manager, Support Elite
Sep 8, 09:30 CEST
Completed -
The scheduled maintenance has been completed.
Sep 16, 12:30 CEST
Scheduled -
Dear valued Customer,
We would like to remind you about an ongoing series of regularly scheduled maintenance of the Container Track & Trace (CTT) which is planned for each Saturday (8:30 AM - 12:30 AM CET / 1:30 AM - 5:30 AM CDT). The module may be temporarily less operational (approximately, up to 4 hours). No data loss will occur.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Program Manager, Support Elite
Sep 15, 14:41 CEST