All Systems Operational

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NA - Movement Operational
NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - Sandbox Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
Analytics Operational
Port Intel Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Movement Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - Sandbox Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
Upstream Network Providers Operational
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier ? Operational
Rail Carrier Operational
Air Carrier Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OHB LuxSpace Automatic Identification System (AIS) - scheduled maintenance Jun 1, 2023 07:00-08:00 CST
Dear valued Customer,

We have been informed about the scheduled maintenance of OHB LuxSpace's Automatic Identification System (AIS). Please expect a delay in receiving events for your AIS services if you are in cooperation with the mentioned data provider. The maintenance period:

Start: 1st of June 2023, 2:00 PM CET (7:00 AM CST)
End: 1st of June 2023, 3:00 PM CET (8:00 AM CST)

We will keep you posted about further information provided by our business partner regarding the maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support
Posted on May 30, 2023 - 10:21 CST
System infrastructure - maintenance Jun 5, 2023 03:00-04:00 CST
Dear valued Customer,

We will be undergoing scheduled maintenance of the internal infrastructure on the 5th of June, 10 AM CET (3:00 AM CST) for approximately 1 hour. Minor customer impact is expected.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.


Best regards,


Szymon Przeklasa
Manager, Customer Support
Posted on May 30, 2023 - 11:56 CST
Past Incidents
Jun 1, 2023

No incidents reported today.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
cVOC - asset assignment disruption
Resolved - This incident has been resolved.
May 26, 09:43 CST
Investigating - Dear valued Customer,

We are experiencing a disruption with Carrier's Visibility Operations Center (cVOC). Currently, carriers might not be able to assign an asset to a shipment. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Program Manager, Elite Support
May 26, 06:39 CST
User services - scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 26, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 15:00 CST
Scheduled - Dear valued Customer,

We will be undergoing scheduled maintenance of the User services on 24th and 25th/26th of May 2023. Some tools might be temporarily non-operational (up 1 hour per each session). No data loss will occur.

How this affects you?

During the migration window in each environment, role and product assignment updates will be frozen causing the following actions to be prevented:

⦁ Creating new users.
⦁ Updating the roles assigned to a user.

When the maintenances are going to happen?

⦁ For European Customers: 24th of May, 3 PM CDT (10 PM CET).
⦁ For North American Customers: 25th of May, 6 PM CDT (26th of May, 1:00 AM CET).

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Program Manager, Elite Support
May 23, 08:53 CST
May 25, 2023

No incidents reported.

May 24, 2023
May 23, 2023
VCS customer data migration (NA) - maintenance
Completed - The scheduled maintenance has been completed.
May 23, 08:55 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:55 CST
Completed - The scheduled maintenance has been completed.
May 23, 08:55 CST
Scheduled - Dear valued Customer,

We will be undergoing scheduled maintenance of the North American production environment related to VCS customer data (a migration to our new data encryption solution) on the 17th of May 2023, 6:00-7:00 PM CDT (18th of May 2023, 1:00 - 2:00 AM CET).

The platform is expected to not face any disruption during this period, nor any data loss. We will continue to monitor this post-maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support
May 16, 08:58 CST
Mobile tracking service (NA) - disruption
Resolved - This incident has been resolved.
May 23, 08:49 CST
Investigating - Dear valued Customer,

We are experiencing a disruption with the mobile tracking service for North American customers. Currently, shipment fetching might not be available. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Elite Support
May 23, 08:01 CST
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

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