All Systems Operational

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NA - Movement Operational
NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - Yard Management (YMS) Operational
NA - Appointment Manager Operational
NA - Sandbox Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
Analytics Operational
Port Intel Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Movement Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - Yard Management (YMS) Operational
EU - Appointment Manager Operational
90 days ago
100.0 % uptime
Today
EU - Sandbox Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Upstream Network Providers Operational
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Operational
Rail Carrier Operational
Air Carrier Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customer,

We will be undergoing scheduled infrastructure maintenance for EU region on May 28th. During this period customers may experience intermittent issues (API will be unavailable for 5-15 minutes) for all the modes except Last Mile.

Maintenance start: 28th of May, 2024, 5 PM CT (29th of May, 2024, 12 AM CET)
Maintenance end: 28th of May, 2024, 6 PM CT (29th of May, 2024, 1 AM CET)

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krunal
Engineer, Customer Support Operations

Posted on May 24, 2024 - 11:36 UTC
DSV API Planned Downtime Jun 2, 2024 08:00-12:00 UTC
Dear Valued Customer,

We have been informed that DSV's APIs will be offline for scheduled maintenance due to which their API services will be unavailable for a short period of time. Please expect a delay in receiving updates during this period.

Maintenance start: 2nd of June 2024, 08:00 AM GMT
Maintenance end: 2nd of June 2024, 12:00 PM GMT
We will keep you posted should there be any further information provided by our business partner regarding the maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,
Khasim Shaik
Engineer, Customer Support Operations

Posted on May 27, 2024 - 13:34 UTC
Past Incidents
May 28, 2024
Completed - The scheduled maintenance has been completed.
May 28, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 12:00 UTC
Scheduled - Dear Valued Customer

We will be conducting scheduled infrastructure maintenance on May 28th. During this period, customers may experience instability or an outage relating to all services provided by downloads.ocean-insights.com, which includes uploading and downloading files.

Maintenance start: 28th of May, 2024, 7 AM CT (28th of May, 2024, 2 PM CET)
Maintenance end: 28th of May, 2024, 8 AM CT (28th of May, 2024, 3 PM CET)

In case of any questions, please do not hesitate to contact support@project44.com.

Regards
Aditya Pratap Singh
Engineer, Customer Support Operations

May 23, 14:29 UTC
Completed - The scheduled maintenance has been completed.
May 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:00 UTC
Scheduled - Dear Valued Customer,

We will be undergoing scheduled infrastructure maintenance for NA region on May 28th. During this period customers may experience intermittent issues (API will be unavailable for 5-15 minutes) for all the modes except Last Mile.

Maintenance start: 28th of May, 2024, 3 AM CT (28th of May, 2024, 10 AM CET)
Maintenance end: 28th of May, 2024, 4 AM CT (28th of May, 2024, 11 AM CET)

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krunal
Engineer, Customer Support Operations

May 24, 11:32 UTC
May 27, 2024
Completed - The scheduled maintenance has been completed.
May 27, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 17:00 UTC
Scheduled - Dear Valued Customer,

We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.

Maintenance start: 27th of May 2024, 12:00 CST (27th of May 2024, 19:00 CET).
Maintenance end: 27th of May 2024, 13:00 CST (27th of May 2024, 20:00 CET).

We will keep you posted about further information provided by our business partner regarding the maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,

Vyshnav Raju
Engineer, Customer Support Operations

May 27, 15:47 UTC
Completed - The scheduled maintenance has been completed.
May 27, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 12:00 UTC
Scheduled - Dear Valued Customer,

We will be undergoing scheduled infrastructure maintenance for Sandbox environment on May 27th. During this period customers using project44 sandbox environment may experience intermittent issues (API will be unavailable for 5-15 minutes) for all the modes except Last Mile.

Maintenance start: 27th of May, 2024, 7 AM CT (27th of May, 2024, 2 PM CET)
Maintenance end: 27th of May, 2024, 8 AM CT (27th of May, 2024, 3 PM CET)

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krunal
Engineer, Customer Support Operations

May 23, 21:26 UTC
Completed - The scheduled maintenance has been completed.
May 27, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 UTC
Scheduled - Dear Valued Customer,

We will be undergoing scheduled database maintenance on May 27th. During this period customers may experience intermittent issues for Ocean Container Track & Trace (CTT).

The module may be temporarily less operational (approximately, up to 3.5 hours). No data loss will occur.

Maintenance start: 27th of May, 2024, 11 AM CEST (27th of May, 2024, 4 AM CT)
Maintenance end: 27th of May, 2024, 2:30 PM CEST (27th of May, 2024, 7:30 AM CT)

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krunal
Engineer, Customer Support Operations

May 24, 23:12 UTC
May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 12:00 UTC
Scheduled - Dear Valued Customer,

We will be conducting scheduled infrastructure maintenance on 23-May-2024. During this period, customers will experience an outage relating to all services provided by downloads.ocean-insights.com, which includes uploading and downloading files.

Maintenance start: 23rd of May 2024, 7 am CT (2pm CET)
Maintenance end: 23rd of May 2024, 8 am CT (3pm CET)

In case of any questions, please do not hesitate to contact support@project44.com

Regards
Sai Viswanath
project44 support Operations

May 23, 10:16 UTC
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 11:00 UTC
Scheduled - Dear Valued Customer,

We will be conducting scheduled infrastructure maintenance on May 22nd. During this period, customers will experience an outage relating to all services provided by downloads.ocean-insights.com, which includes uploading and downloading files.

Maintenance start: 22nd of May, 2024, 6 am CT ( 22nd of May, 2024, 1 pm CET )
Maintenance end: 22nd of May, 2024, 10 am CT ( 22nd of May, 2024, 5 pm CET )

In case of any questions, please do not hesitate to contact support@project44.com

Best regards,
Vivek Thakkar

May 20, 21:45 UTC
Completed - The scheduled maintenance has been completed.
May 22, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 21, 18:44 UTC
Scheduled - Dear Valued Customer,

We will be undergoing scheduled maintenance of the Last Mile FTP Servers on 22nd May Wednesday During this period customers may experience intermittent issues in the last mile.

Maintenance start: 22nd of May, 2024, 1:30 AM CDT (8:30 AM CET)
Maintenance end: 22nd of May, 2024, 4:30 AM CDT (11:30 AM CET)

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krunal
Engineer, Customer Support Operations

May 21, 18:43 UTC
May 21, 2024

No incidents reported.

May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:30 UTC
Scheduled - Dear Valued Customer,

We will be upgrading our VOC or Portal v2 Infrastructure for the NA region on May 20th

During this period, customers might see some outages to Portal v2 website (https://na12.voc.project44.com/portal/v2/dashboard). We expect the outage to be minimal.


Maintenance start: 20th of May 2024, 1:30 am CST (20th of May 2024, 8:30 am CET).
Maintenance end: 20th of May 2024, 2:30 am CST (20th of May 2024, 9:30 am CET).

In case of any questions, please do not hesitate to contact support@project44.com

Regards,
Vyshnav Raju
Engineer, Customer Support Operations

May 16, 10:43 UTC
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 15:00 UTC
Scheduled - Dear Valued Customer,

We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.

Maintenance start: 18th of May 2024, 10:00 AM CST (18th of May 2024, 17:00 CET)

Maintenance end: 19th of May 2024, 10:00 PM CST (19th of May 2024, 5:00 CET)

We will keep you posted about further information provided by our business partner regarding the maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Best regards,
Krishnakanth sreebhashyam
Engineer, Customer Support Operations

May 16, 17:13 UTC
Completed - The scheduled maintenance has been completed.
May 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 UTC
Scheduled - Dear Valued Customer,

We will be undergoing scheduled infrastructure upgrade for the EU region on May 18th. During this period customers may experience intermittent issues for all the modes except Last Mile.

Maintenance start: 18th of May, 2024, 5 PM CDT ( 12:00 AM CET)
Maintenance end: 18th of May, 2024, 8 PM CDT ( 3:00 AM CET)

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.


Best regards,
Krishnakanth sreebhashyam
Engineer, Customer Support Operations

May 17, 15:29 UTC
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 UTC
Scheduled - Dear Valued Customer,

We will be undergoing a scheduled maintenance for share links via Movement (NA Region).

During this time, new share links will not be generated; however, the previous links will remain functional. Share links for VOC will not be affected. The impact is only limited to NA Region.

Maintenance start: 18th of May 2024, 1:00 PM CDT (18th of May 2024, 8:00 PM CET)
Maintenance end: 18th of May 2024, 1:30 PM CDT (18th of May 2024, 8:30 PM CET)

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Swathi R
Engineer, Customer Support Operations

May 16, 17:12 UTC
Resolved - This incident has been resolved.
May 18, 16:06 UTC
Investigating - Dear valued Customer,

We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 16:00 PM CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.

Incident start: 18th of May 2024, 16:00 PM CEST.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Swathi R
Engineer, Customer Support Operations

May 18, 15:50 UTC
Completed - The scheduled maintenance has been completed.
May 18, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 13:00 UTC
Scheduled - Dear Valued Customer,

We will be undergoing scheduled infrastructure upgrade for the North American region on May 18th. During this period customers may experience intermittent issues for all the modes except Last Mile.

Maintenance start: 18th of May, 2024, 8 AM CDT (3:00 PM CET)
Maintenance end: 18th of May, 2024, 11 AM CDT (6:00  PM CET)

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.


Best regards,
Krishnakanth sreebhashyam
Engineer, Customer Support Operations

May 17, 15:15 UTC
May 17, 2024
Resolved - This incident has been resolved.
May 17, 13:40 UTC
Investigating - Dear valued Customer,

We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 13:30 CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.

Incident start: 17th of May 2024, 13:30 CEST.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.


Best regards,
Krishnakanth sreebhashyam
Engineer, Customer Support Operations

May 17, 12:18 UTC
Resolved - Dear valued Customer,

The issue related to our disruption has been resolved. We will keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

May 17, 10:10 UTC
Monitoring - Dear valued Customer,

Our engineering team has identified the issue and have deployed a fix for the issue. We will continue to monitor and keep you informed.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Pallavi
Customer Support

May 17, 05:02 UTC
Update - Dear Valued Customer,

Our engineering team is still investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krunal
Engineer, Customer Support Operations

May 16, 20:43 UTC
Investigating - Dear valued Customer,

We are experiencing disruption with CMA CGM. This may result in delayed tracking updates for CMA CGM Shipments. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krunal
Engineer, Customer Support Operations

May 16, 19:13 UTC
May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:30 UTC
Scheduled - Dear Valued Customer,

We will be undergoing a scheduled upgrade of our backend services for the NA region on 16th May 2024.

During the maintenance period, you may face intermittent failures for a brief duration for LTL Rating and Dispatch. However, services are expected to remain operational, and we will conduct tests to validate the releases.


* Maintenance start: 16th of May 2024, 12:30 AM CDT (7:30 AM CET)
* Maintenance end: 16th of May 2024, 2:30 AM CDT (9:30  AM CET)

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.

Regards,
Krishnakanth Sreebhashyam
Engineer, Customer Support Operations

May 15, 13:58 UTC
Completed - The scheduled maintenance has been completed.
May 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 UTC
Scheduled - Dear Valued Customer,

We will be upgrading our VOC / Portal v2 Infrastructure for the EU region on May 16th.
During this period, customers might see some outages to Portal v2 website (https://eu12.voc.project44.com/portal/v2/dashboard). We expect the outage to be minimal.

Maintenance start: May 16th, 03:00 am UTC
Maintenance end: May 16th, 04:00 am UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

May 15, 04:12 UTC
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:00 UTC
Update - Dear Valued Customer,

We will be undergoing scheduled infrastructure upgrade for the North American region on 15th May 2024.

We do not expect any degradation in the performance and no action is expected during this change.

Maintenance start: 15th of May 2024, 5:00 am CST (15th of May 2024, 12:00 pm CET).
Maintenance end: 15th of May 2024, 6:30 am CST (15th of May 2024, 1:30 pm CET).

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Vyshnav Raju
Engineer, Customer Support Operations

May 14, 17:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 14, 17:44 UTC
Scheduled - Dear Valued Customer,

We will be undergoing scheduled infrastructure upgrade for the North American region on 15th May 2024.

We do not expect any degradation in the performance and no action is expected during this change.

Maintenance start: 15th of May 2024, 5:00 am CST (15th of May 2024, 12:00 pm CET).
Maintenance end: 15th of May 2024, 6:30 am CST (15th of May 2024, 1:30 pm CET).

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Vyshnav Raju
Engineer, Customer Support Operations

May 14, 17:43 UTC
May 14, 2024
Resolved - This incident has been resolved.
May 14, 12:48 UTC
Investigating - Dear valued Customer,

We have been informed that CMA CGM is experiencing issues with their API Booking Request (from 12:00 PM CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.

Incident start: 13th of May 2024, 12:00 PM CEST.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krishnakanth sreebhashyam
Engineer, Customer Support Operations

May 14, 09:13 UTC