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NA - Movement
Operational
NA - Visibility Operations Center (VOC)
Operational
NA - Network Management Center (NMC)
Operational
NA - Carrier VOC
Operational
NA - Driveview
Operational
NA - Inventory
Operational
NA - Orders
Operational
NA - Sandbox
Operational
NA - LTL
Operational
Visibility Operations Center (VOC)
Operational
Dispatch API
Operational
Documents API
Operational
Rating API
Operational
Tracking API
Operational
NA - Truckload
Operational
Visibility Operations Center (VOC)
Operational
Network Management Center (NMC)
Operational
Documents API
Operational
Rating API
Operational
Tendering API
Operational
Tracking API
Operational
Carrier VOC
Operational
Analytics
Operational
NA - Parcel
Operational
Visibility Operations Center (VOC)
Operational
Documents API
Operational
Tracking API
Operational
NA - Ocean
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Clearmetal Application
Operational
Clearmetal Connect
Operational
Analytics
Operational
Port Intel
Operational
NA - Rail
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Asset Tracking
Operational
Shipment Tracking API
Operational
NA - Air
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
NA - Container Track & Trace (CTT)
Operational
Track & Trace Web Application (CTT)
Operational
Track & Trace API
Operational
Track & Trace Engine
Operational
NA - Container Sailing Schedules (CSS)
Operational
Sailing Schedules Web Application (CSS)
Operational
Resolved -
This incident has been resolved.
Mar 23, 07:55 CST
Monitoring -
Dear valued Customer,
A disruption with Container Track & Trace (CTT) has been resolved. Currently, we keep on monitoring the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support
Mar 23, 05:08 CST
Investigating -
Dear valued Customer,
We are experiencing a disruption with the Container Track & Trace (CTT) product. Temporary platform performance issues may happen. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support
Mar 22, 05:10 CST
Resolved -
This incident has been resolved.
Mar 18, 07:37 CST
Monitoring -
Dear Valued Customer,
We are pleased to inform you that Ocean Shipment data has been restored with the latest information and the push of events has been working successfully since we have deployed the fix yesterday. We continue to monitor the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Regards, Nikhil Dhamija Customer Support
Mar 18, 06:26 CST
Update -
Dear Valued Customer,
Our engineering team has identified the root cause of disruption in pushing the latest information on Ocean Shipments within our platform. A fix has already been deployed. Currently, we are working on data restoration which may take up to 4 hours and up to 24 hours for the old data. We will update you once we have more information and the data is fully restored.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support
Mar 17, 07:13 CST
Update -
Dear Valued Customer,
Our engineering team has identified the root cause of disruption in pushing the latest information on Ocean Shipments within our platform. The estimated time of resolution will be announced shortly.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support
Mar 17, 03:48 CST
Identified -
Dear Valued Customer,
We are experiencing a disruption in pushing latest information on Ocean Shipments within our platform. Our engineering team has identified the issue and is working on a resolution.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Regards, Nikhil Dhamija Customer Support
Mar 17, 00:46 CST
Resolved -
This incident has been resolved.
Mar 15, 14:11 CST
Monitoring -
Dear Valued Customer,
This is to confirm that the issue resulting in delays of events has been resolved. We continue to monitor the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Nikhil Dhamija Customer Support
Mar 15, 13:12 CST
Identified -
Dear valued Customer,
Currently, container transportation company CMA CGM S.A. is experiencing issues with their Eventhub service which may cause delays in receiving events through project44. Our partners are working on resolving this quickly.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support
Mar 15, 09:41 CST
Resolved -
This incident has been resolved.
Mar 13, 09:50 CST
Monitoring -
Dear Valued Customer,
The issue related to Truckload Tracking and Root Cause Analysis tool has been resolved. We keep on monitoring the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support
Mar 13, 09:49 CST
Investigating -
Dear valued Customer,
We are experiencing a disruption with Truckload Tracking and Root Cause Analysis tool. Currently, the module remains operational but with reduced functionality (some filters are not working properly). Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support
Mar 13, 07:25 CST
Resolved -
This incident has been resolved.
Mar 12, 11:48 CST
Monitoring -
Dear Valued Customer,
We are glad to confirm that the service disruption causing issues with login to our platform is now resolved. We continue to monitor the issue.
Please don't hesitate in reaching out to support@project44.com with any questions or concerns.
Regards, Nikhil Dhamija Customer Support
Mar 12, 11:03 CST
Investigating -
Dear valued Customer,
We are currently impacted with a service degradation by an upstream service provider that may be impacting login to our platform. The issue started around 10:55am Central Time. Our team is currently engaged actively to resolve this at the earliest. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Nikhil Dhamija Customer Support
Mar 12, 10:36 CST