Investigating - Dear Valued Customer,

We are experiencing a substantial latency over the data acquisition for CMA Group and related maritime freighting companies:

- Compagnie Maritime d'Affrètement (CMA CGM),
- Australian National Line (ANL),
- CNC,
- American President Lines (APL).


Our engineering team is investigating and will continue to provide updates as more information becomes available.

Eduardo Atucha
Customer Support

Jun 21, 10:51 UTC

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NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
Upstream Network Providers Degraded Performance
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Degraded Performance
Rail Carrier Operational
Air Carrier Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
Resolved - Dear Valued Customers,

Our services are back to an operational status and have been stable since we put the fix into place. Our services were down from 3:20 PM CDT to 4:05 PM CDT. No data loss is expected, also, shipment updates wil start populating normally, any shipments created during this time would have failed and should be re-submitted; if you have any questions related to this, please reach out to our Support Team at support@project44.com.

Thanks,

Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com

Jun 28, 21:49 UTC
Monitoring - Dear Valued Customers,

Our team has put a fix in place and we're currently monitoring the status of our services as everything starts going back to stable status. We will send a new update once we confirm everything is working propperly.

Kind regards,

Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com

Jun 28, 21:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 28, 20:55 UTC
Update - Dear Valued Customers,

We have identified the root cause of the issue and are currently working on resolving it as soon as possible.

Kind regards,

Regards,

Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com

Jun 28, 20:55 UTC
Investigating - Dear Valued Customers,

We are currently experiencing an outage with the NA VOC and NA API's. Our engineering team is actively investigating into this with high priority. We will provide updates as soon as we have more information.

Kind regards,
Sebastian Navia,
Customer Support Team Lead - North America
https://project44.com

Jun 28, 20:50 UTC
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Unresolved incident: CMA CGM Group issue - Data acquisition latency.

Jun 20, 2022
Resolved - This incident has been resolved.
Jun 20, 10:26 UTC
Update - We are continuing to investigate this issue.
Jun 14, 15:19 UTC
Update - We are continuing to investigate this issue.
Jun 3, 20:24 UTC
Investigating - Dear Valued Customer,

We are experiencing a major data acquisition outage for CMA Group and related maritime freighting companies:

- Compagnie Maritime d'Affrètement (CMA CGM),
- Australian National Line (ANL),
- CNC,
- American President Lines (APL).


Our engineering team is investigating and will continue to provide updates as more information becomes available.

Eduardo Atucha
Customer Support

Jun 3, 20:22 UTC
Resolved - This incident has been resolved.
Jun 20, 10:14 UTC
Investigating - Dear Valued Customer,

We are experiencing tracking data acquisition disruption for Orient Overseas Container Line (OOCL)'s shipments (no data updates for subscriptions related to that maritime carrier could happen).

Our engineering team is investigating and will continue to provide updates as more information becomes available.

Please do not hesitate to reach out to support@project44.com with any questions.

Best regards,

Szymon Przeklasa
Team Lead, Customer Support Europe

Jun 20, 07:29 UTC
Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.