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NA - Movement
Operational
NA - Visibility Operations Center (VOC)
Operational
NA - Network Management Center (NMC)
Operational
NA - Carrier VOC
Operational
NA - Driveview
Operational
NA - Inventory
Operational
NA - Orders
Operational
NA - Sandbox
Operational
NA - LTL
Operational
Visibility Operations Center (VOC)
Operational
Dispatch API
Operational
Documents API
Operational
Rating API
Operational
Tracking API
Operational
NA - Truckload
Operational
Visibility Operations Center (VOC)
Operational
Network Management Center (NMC)
Operational
Documents API
Operational
Rating API
Operational
Tendering API
Operational
Tracking API
Operational
Carrier VOC
Operational
Analytics
Operational
NA - Parcel
Operational
Visibility Operations Center (VOC)
Operational
Documents API
Operational
Tracking API
Operational
NA - Ocean
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Clearmetal Application
Operational
Clearmetal Connect
Operational
Analytics
Operational
Port Intel
Operational
NA - Rail
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Asset Tracking
Operational
Shipment Tracking API
Operational
NA - Air
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
NA - Container Track & Trace (CTT)
Operational
Track & Trace Web Application (CTT)
Operational
Track & Trace API
Operational
Track & Trace Engine
Operational
NA - Container Sailing Schedules (CSS)
Operational
Sailing Schedules Web Application (CSS)
Operational
We have been informed about the scheduled maintenance of OHB LuxSpace's Automatic Identification System (AIS). Please expect a delay in receiving events for your AIS services if you are in cooperation with the mentioned data provider. The maintenance period:
Start: 1st of June 2023, 2:00 PM CET (7:00 AM CST) End: 1st of June 2023, 3:00 PM CET (8:00 AM CST)
We will keep you posted about further information provided by our business partner regarding the maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support Posted on
May 30, 2023 - 10:21 CST
We will be undergoing scheduled maintenance of the internal infrastructure on the 5th of June, 10 AM CET (3:00 AM CST) for approximately 1 hour. Minor customer impact is expected.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support Posted on
May 30, 2023 - 11:56 CST
Resolved -
This incident has been resolved.
May 26, 09:43 CST
Investigating -
Dear valued Customer,
We are experiencing a disruption with Carrier's Visibility Operations Center (cVOC). Currently, carriers might not be able to assign an asset to a shipment. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Program Manager, Elite Support
May 26, 06:39 CST
Completed -
The scheduled maintenance has been completed.
May 26, 03:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 15:00 CST
Scheduled -
Dear valued Customer,
We will be undergoing scheduled maintenance of the User services on 24th and 25th/26th of May 2023. Some tools might be temporarily non-operational (up 1 hour per each session). No data loss will occur.
How this affects you?
During the migration window in each environment, role and product assignment updates will be frozen causing the following actions to be prevented:
⦁ Creating new users. ⦁ Updating the roles assigned to a user.
When the maintenances are going to happen?
⦁ For European Customers: 24th of May, 3 PM CDT (10 PM CET). ⦁ For North American Customers: 25th of May, 6 PM CDT (26th of May, 1:00 AM CET).
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Program Manager, Elite Support
May 23, 08:53 CST
Completed -
The scheduled maintenance has been completed.
May 23, 08:55 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:55 CST
Completed -
The scheduled maintenance has been completed.
May 23, 08:55 CST
Scheduled -
Dear valued Customer,
We will be undergoing scheduled maintenance of the North American production environment related to VCS customer data (a migration to our new data encryption solution) on the 17th of May 2023, 6:00-7:00 PM CDT (18th of May 2023, 1:00 - 2:00 AM CET).
The platform is expected to not face any disruption during this period, nor any data loss. We will continue to monitor this post-maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Manager, Customer Support
May 16, 08:58 CST
Resolved -
This incident has been resolved.
May 23, 08:49 CST
Investigating -
Dear valued Customer,
We are experiencing a disruption with the mobile tracking service for North American customers. Currently, shipment fetching might not be available. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Manager, Elite Support
May 23, 08:01 CST