SMS Notifications Delayed for Appointment Manager and DriveView - NA Region
Update - Dear Valued Customer,

We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager, Yard Visibility and the DriveView app in the North America region.

The required remediation steps have been completed; however, they remain under review by our upstream SMS providers’ verification teams. In parallel, the number registration process for the alternate SMS provider is also still under review.
We continue to actively track this issue and are treating it as a high priority. Our teams are exploring all possible options to expedite the review and resolution process and are closely following up with the providers.

At this time, SMS/text message notifications in the North America region remain unavailable while these processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally.

We will provide further updates as soon as there is any progress or a clearer timeline for restoration.
We sincerely apologize for the inconvenience and appreciate your continued patience and understanding.

Regards,
Customer Support
May 07, 2026 - 07:32 UTC
Update - Dear Valued Customer,

We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region.

Following discussions with our upstream SMS providers, the required remediation steps have been completed and are currently under expedited review by their verification teams. In parallel, backend code changes to route US-region traffic through an alternate provider have also been completed and successfully tested. The corresponding number registration process is currently under review by the provider.

At this time, SMS/text message notifications in the North America region continue to remain unavailable while these verification and registration processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally.

We remain in close coordination with both providers and are actively following up to expedite resolution. We will share further updates as soon as there is any change in status or a more precise estimated timeline for restoration of SMS services.

We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding.

Regards,
Customer Support
May 06, 2026 - 22:25 UTC
Update - Dear Valued Customer,

We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. The issue, related to toll-free number verification by our upstream SMS provider, remains under priority review by their dedicated verification team.

Currently, SMS/text message notifications continue to be unavailable in the North America region, while all other functionalities of Appointment Manager and DriveView continues to operate normally.

We remain in close coordination with our provider and are actively monitoring progress. We will provide further updates as soon as there is any change in status or a more precise estimated time for resolution.We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding.

Regards,
Customer Support.
May 06, 2026 - 13:40 UTC
Update - Dear Valued Customer,

We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team.

Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally.

We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible.

Regards,
Customer Support.
May 06, 2026 - 07:15 UTC
Update - Dear Valued Customer,

We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team.

Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally.

We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible.

Regards,
Customer Support.
May 06, 2026 - 05:34 UTC
Identified - Dear Valued Customer,

We are currently investigating an issue affecting SMS notifications across both Appointment Manager and the DriveView app in the North America region. Drivers in NA region are not receiving text messages at this time.

The issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible.

Other Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information.

Regards,
Customer Support.
May 05, 2026 - 17:06 UTC
Upcoming Change: FedEx Freight (LTL) Services Migration
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 04, 2026 - 00:00 UTC
Scheduled - Dear Valued Customer,

Effective May 4, 2026, project44 will begin migrating all FedEx Freight LTL service connections to new FedEx Freight REST endpoints. Migration will be fully completed ahead of FedEx’s June 1, 2026 deadline.

Action Required:
No action is required for most customers. If adjustments are needed to your FedEx Freight account details, a FedEx representative may reach out to you directly.

Impact:
• Services impacted: Rating, Dispatch, Cancel Dispatch, Tracking and Imaging for FedEx Freight LTL.

• project44 will handle the migration using your existing account information already in your capacity provider account page/s.

• SOAP and REST connections have been running simultaneously with select beta customers over the past 4 weeks. We expect no downtime or service interruption.


For questions, contact support@project44.com

Regards,
Customer Support.
May 4, 2026 00:00 - Jun 2, 2026 00:00 UTC

About This Site

Check here for updates about project44's API service availability. Subscribe to receive real-time incident, maintenance, and downtime updates by email, text, or RSS.

Uptime over the past 90 days. View historical uptime.
NA - Movement Operational
NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Degraded Performance
NA - Inventory Operational
NA - Orders Operational
NA - Yard Management (YMS) Operational
NA - Appointment Manager Operational
NA - Sandbox Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
90 days ago
100.0 % uptime
Today
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
Booking API Operational
90 days ago
100.0 % uptime
Today
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
90 days ago
100.0 % uptime
Today
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
Extended Visibility (Door to Door) Operational
Terminal Visiblity Operational
Tendering API Operational
90 days ago
100.0 % uptime
Today
Booking API Operational
90 days ago
100.0 % uptime
Today
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
90 days ago
100.0 % uptime
Today
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Predictive Delivery Date API Operational
90 days ago
100.0 % uptime
Today
UOV API Operational
90 days ago
100.0 % uptime
Today
EU - Movement Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - Yard Management (YMS) Operational
EU - Appointment Manager Operational
90 days ago
100.0 % uptime
Today
EU - Sandbox Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
90 days ago
100.0 % uptime
Today
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
Booking API Operational
90 days ago
100.0 % uptime
Today
EU - Ocean Operational
90 days ago
100.0 % uptime
Today
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
Extended Visibility (Door to Door) Operational
Terminal Visiblity Operational
Booking API Operational
90 days ago
100.0 % uptime
Today
Tendering API Operational
90 days ago
100.0 % uptime
Today
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
EU - Last Mile Operational
90 days ago
100.0 % uptime
Today
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
UOV API Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
Upstream Network Providers Operational
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Operational
Rail Carrier Operational
Air Carrier Operational
NA - Flat File Upload (POV Manager) Operational
90 days ago
100.0 % uptime
Today
Shipment Creation/Update Operational
90 days ago
100.0 % uptime
Today
Shipment Tracking Operational
90 days ago
100.0 % uptime
Today
EU - Flat File Upload (POV Manager) Operational
90 days ago
100.0 % uptime
Today
Shipment Creation/Update Operational
90 days ago
100.0 % uptime
Today
Shipment Tracking Operational
90 days ago
100.0 % uptime
Today
YMS Degraded Performance
90 days ago
99.98 % uptime
Today
Appointment Manager Degraded Performance
90 days ago
99.96 % uptime
Today
Yard Visibility Degraded Performance
90 days ago
100.0 % uptime
Today
YMS External API Operational
90 days ago
100.0 % uptime
Today
AI Disruption Navigator Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 7, 2026

Unresolved incident: SMS Notifications Delayed for Appointment Manager and DriveView - NA Region.

May 6, 2026
May 5, 2026
Scheduled Database Maintenance – Container Track and Trace
Completed - The scheduled maintenance has been completed.
May 5, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:30 UTC
Scheduled - Dear Valued Customer,

We will be performing scheduled maintenance on the Container Track and Trace production database for our Ocean services, impacting customers globally. This maintenance is required to ensure continued system stability and performance.
The maintenance is scheduled for May 5th, 2026, and is expected to last approximately 2 hours.

During this window, APIs for legacy Ocean (CTT API v1/v2) may be unavailable. Customers may experience errors when performing actions such as creating subscriptions, retrieving shipments, exporting CSVs, or sending push acknowledgments until the maintenance is complete.
Additionally, there may be up to 2 hours of delay in carrier updates, as any polling cycles that miss the maintenance window will resume in the next available interval.

Maintenance Window:

Start: May 5th, 2026 – 03:30 AM UTC
End: May 5th, 2026 – 05:30 AM UTC


As an organisation, we are committed to providing reliable and high availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Apr 30, 07:08 UTC
May 4, 2026
PYLE (A.DuiePYLE) API disruption - Dispatch and Rating impacted
Resolved - Dear Valued Customer,

The issue from the carrier PYLE (A.DuiePYLE) has been resolved.

Regards,
Customer Support
May 4, 20:06 UTC
Identified - Dear Valued Customer,

The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available.

Regards,
Customer Support
May 4, 15:26 UTC
May 3, 2026
CMA CGM Digital Factory - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 3, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 05:01 UTC
Scheduled - Dear Valued Customer,

CMA CGM has informed us of scheduled system maintenance, during which API access will be temporarily unavailable. As a result, there may be delays in receiving events. We appreciate your understanding and patience during this time.

The current planned time frame is as follows:

Maintenance start: 02nd of May 2026, 05:00 AM UTC
Maintenance end: 03rd of May 2026, 04:30 AM UTC

Best Regards
Customer Support
Apr 29, 17:47 UTC
CMA CGM Event Hub - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 3, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 05:00 UTC
Scheduled - Dear Valued Customer,

We would like to inform you of a scheduled maintenance period for the CMA CGM Event Hub systems. During this time, you may experience delays in receiving events and data updates.

Maintenance Window:
Start: 02 May 2026 (05:00 UTC)
End: 03 May 2026 (04:30 UTC)

We appreciate your understanding and patience during this period. At project44, we remain committed to delivering reliable, high-availability services to our customers.

If you have any questions or concerns, please feel free to contact us at support@project44.com

Best regards,
Customer Support Team
project44
Apr 29, 17:35 UTC
May 2, 2026
May 1, 2026
Appointment Manager – Partial Service Disruption (NA Production)
Resolved - Dear Valued Customer,

The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally.

As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at support@project44.com.

Regards,
Customer Support
May 1, 00:32 UTC
Monitoring - Dear Valued Customer,

A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected.

As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.

Regards,
Customer Support
Apr 30, 22:59 UTC
Investigating - Dear Valued Customer,

We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue.

As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.

Regards,
Customer support.
Apr 30, 22:00 UTC
Apr 30, 2026
Tracking Updates Delayed Across All Modes – EU Production
Resolved - Dear Valued Customer,

All services are now functioning as expected, and system stability has been fully restored.

As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at support@project44.com.

Thank you for your patience and continued trust.

Regards,
Customer Support
Apr 30, 20:09 UTC
Update - Dear Valued Customer,

The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected.

Thank you for your continued patience and understanding.

Regards,
Customer Support
Apr 30, 14:15 UTC
Update - Dear Valued Customer,

The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed.

Regards,
Customer Support
Apr 30, 08:11 UTC
Update - Dear Valued Customer,

Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available.

Regards,
Customer Support
Apr 30, 04:53 UTC
Update - Dear Valued Customer,

Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available.

Regards,
Customer Support
Apr 29, 20:26 UTC
Monitoring - Dear Valued Customer,

Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available.

Regards,
Customer Support
Apr 29, 13:38 UTC
Investigating - Dear valued Customer,

We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels.
We appreciate your patience and understanding while we work to resolve this as quickly as possible.

As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.
Apr 29, 09:46 UTC
CMA CGM Digital Factory - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 12:00 UTC
Scheduled - Dear Valued Customer,

CMA CGM has informed us of scheduled system maintenance, during which API access will be temporarily unavailable. As a result, there may be delays in receiving events. We appreciate your understanding and patience during this time.

The current planned time frame is as follows:

Maintenance start: 30th of April 2026, 12:00 PM UTC
Maintenance end: 30th of April 2026, 01:00 PM UTC

Best Regards
Customer Support
Apr 30, 11:59 UTC
Apr 29, 2026
TForce Freight Outage - Rating Impacted
Resolved - Dear Valued Customer,

Tforce has confirmed that their system has been restored.

Regards,
Customer Support
Apr 29, 16:20 UTC
Identified - Dear Valued Customer,

We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier.

As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.

Regards,
Customer Support
Apr 29, 15:48 UTC
Apr 28, 2026
Scheduled Maintenance Notice – Air Shipment Tracking
Completed - The scheduled maintenance has been completed.
Apr 28, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 09:30 UTC
Scheduled - Dear Valued Customer,

We will be performing scheduled maintenance to upgrade our database infrastructure for the Air Shipment Tracking service affecting our global region. This maintenance will take place on April 28, 2026, for approximately 1 hour. During this window, customers may experience temporary disruptions or delays in the tracking of air shipments. The maintenance is necessary to ensure continued reliability and performance of our services. The maintenance window is as follows:

Maintenance Start - April 28, 2026 09:30 UTC
Maintenance End - April 28, 2026 10:30 UTC

As an organisation, we are committed to providing reliable and high availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Customer Support
Apr 28, 06:44 UTC
Apr 27, 2026
CMA CGM Digital Factory - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:30 UTC
Scheduled - Dear Valued Customer,

CMA CGM has informed us of scheduled system maintenance, during which API access will be temporarily unavailable. As a result, there may be delays in receiving events. We appreciate your understanding and patience during this time.

The current planned time frame is as follows:

Maintenance start: 25th of April 2026, 09:30 AM UTC
Maintenance end: 27th of April 2026, 08:00 AM UTC

Best Regards
Customer Support
Apr 24, 17:12 UTC
CMA CGM Event Hub - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:30 UTC
Scheduled - Dear Valued Customer,

We would like to inform you of a scheduled maintenance period for the CMA CGM Event Hub systems. During this time, you may experience delays in receiving events and data updates.

Maintenance Window:
Start: 25th April 2026, 09:30 UTC
End: 27th April 2026, 04:30 UTC

We appreciate your understanding and patience during this period. At project44, we remain committed to delivering reliable, high-availability services to our customers.

If you have any questions or concerns, please feel free to contact us at support@project44.com

Best regards,
Customer Support Team
project44
Apr 24, 17:58 UTC
Apr 26, 2026

No incidents reported.

Apr 25, 2026
Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage