All Systems Operational

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NA - Movement Operational
NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - Sandbox Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
Analytics Operational
Port Intel Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Movement Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - Sandbox Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Upstream Network Providers Operational
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Operational
Rail Carrier Operational
Air Carrier Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023
Container Track & Trace (CTT) - scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 12:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:30 CEST
Scheduled - Dear valued Customer,

We would like to remind you about an ongoing series of regularly scheduled maintenance of the Container Track & Trace (CTT) which is planned for each Saturday (8:30 AM - 12:30 AM CET / 1:30 AM - 5:30 AM CDT). The module may be temporarily less operational (approximately, up to 4 hours). No data loss will occur.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Samrat Rangroo
Manager, Support Elite
Sep 22, 15:53 CEST
Sep 22, 2023

No incidents reported.

Sep 21, 2023
NA LTL Tracking Services - disruption
Resolved - This incident has been resolved.
Sep 21, 21:03 CEST
Monitoring - Dear Valued Customer,

The issue related to LTL tracking services for North American customers has been resolved. We will keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Samrat Rangroo
Manager, Support Elite
Sep 21, 19:29 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 18:50 CEST
Update - We are continuing to monitor for any further issues.
Sep 21, 18:49 CEST
Update - We are continuing to monitor for any further issues.
Sep 21, 18:48 CEST
Monitoring - Dear Valued Customer,

We are experiencing a disruption with the LTL tracking services for North American customers. Users may experience some outages in terms of using our products like rating, tracking and dispatch .

We apologies for the inconvenience caused. Our engineering team is are currently working on the fix and we should be back to normal functionality in 60 mins.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Samrat Rangroo,
Manager, Support Elite
Sep 21, 00:14 CEST
Sep 20, 2023
NA LTL Tracking Services - disruption
Resolved - This incident has been resolved.
Sep 20, 21:01 CEST
Monitoring - Dear Valued Customer,

The issue related to LTL tracking services for North American customers has been resolved.

Please note that during our investigation we were able to identify that only the customer connected with the below mentioned carrier SCAC were affected during this issue.

RDFS
SFPA
ODFL
NMTF
ACXE
SUON
MKOD
OPCT
SNWS
DAFG

We would request you to reinstate all the request which were initiated for the above mentioned carrier SCAC during the time window of
01:43 AM CST to 12:02 PM CST. This would help in moving any stuck requests. We really apologise for the trouble caused.

We keep on monitoring the situation. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Samrat Rangroo
Manager, Support Elite
Sep 20, 19:41 CEST
Investigating - Dear Valued Customer,

We are experiencing a disruption with the LTL tracking services for North American customers. Users may experience some issues in terms of using our products like rating, tracking and dispatch .

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Samrat Rangroo,
Manager, Support Elite
Sep 20, 18:14 CEST
LTL Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:01 CEST
Scheduled - Dear Valued Customer,

We will be undergoing a critical maintenance on our platform which may impact functionality for some of our customers. The impact will be limited to LTL services, i.e. imaging, rating, dispatch & tracking. The maintenance is scheduled on 20th Sept between 6:00 AM - 7:00 AM UTC.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards
Nikhil Dhamija
Customer Support
Sep 19, 17:18 CEST
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Scheduled maintenance - Movement EU and VOC EU endpoints
Completed - The scheduled maintenance has been completed.
Sep 18, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 10:00 CEST
Scheduled - Dear Valued Customer,

On the 18th of September (10:00 AM - 3:00 PM CET / 3:00 AM - 8:00 AM CDT) we will be conducting scheduled maintenance on the following endpoints:

* http://movement.eu.project44.com,
* http://eu12.voc.project44.com,
* http://eu14.project44.com.

During the deployment, web certificates may change for the above URLs. No connectivity downtime or data loss is expected.

This maintenance will improve project44's customer experience and safety.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Program Manager, Support Elite
Sep 8, 09:30 CEST
Sep 17, 2023

No incidents reported.

Sep 16, 2023
Container Track & Trace (CTT) - scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 12:30 CEST
Scheduled - Dear valued Customer,

We would like to remind you about an ongoing series of regularly scheduled maintenance of the Container Track & Trace (CTT) which is planned for each Saturday (8:30 AM - 12:30 AM CET / 1:30 AM - 5:30 AM CDT). The module may be temporarily less operational (approximately, up to 4 hours). No data loss will occur.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Program Manager, Support Elite
Sep 15, 14:41 CEST
Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

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