Blue Yonder TMS Platform Outages
Update - Dear Valued Customer,

As per the latest updates from Blue Yonder, the majority of their impacted customers have had their services restored. Their teams are continuing to collaborate closely with the affected customers throughout the restoration process and are providing updates as necessary. The investigation is still ongoing.

For the most up to date information on the outage, please refer to this site:
https://blueyonder.com/customer-update

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Aditya Pratap Singh
Dec 13, 2024 - 05:40 UTC
Update - Dear Valued Customer,

As per the latest updates received from Blue Yonder they have partnered with external experts to enhance their security measures and strengthen their protocols. They have engaged with affected customers to support them through the recovery process.

For the most up to date information on the outage, please refer to this site:
https://blueyonder.com/customer-update

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Dec 09, 2024 - 16:28 UTC
Monitoring - Dear Valued Customer,

p44 is aware of the recent outages affecting the Blue Yonder TMS platform, which may be impacting some of our esteemed customers and carriers utilizing their solution. Please rest assured that we are closely monitoring the situation and maintaining active communication with our partners at Blue Yonder to stay informed of any updates.

For the most up to date information on the outage, please refer to this site:
https://blueyonder.com/customer-update

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Dec 03, 2024 - 18:06 UTC

About This Site

Check here for updates about project44's API service availability. Subscribe to receive real-time incident, maintenance, and downtime updates by email, text, or RSS.

Uptime over the past 90 days. View historical uptime.
NA - Movement Operational
NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - Yard Management (YMS) Operational
NA - Appointment Manager Operational
NA - Sandbox Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
Analytics Operational
Port Intel Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Movement Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - Yard Management (YMS) Operational
EU - Appointment Manager Operational
90 days ago
100.0 % uptime
Today
EU - Sandbox Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Developer Portal ? Operational
Upstream Network Providers Operational
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Operational
Rail Carrier Operational
Air Carrier Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CMA CGM Digital Factory - Scheduled Maintenance - 2024-12-14 Dec 14, 2024 05:00-10:00 UTC
Dear Valued Customer,

We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:

Maintenance Start: 14th December 2024 05:00 AM UTC
Maintenance End: 14th December 2024 10:00 AM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Best regards,
Soumya Kumari
Support Operations Specialist
Posted on Dec 13, 2024 - 13:16 UTC
CMA CGM Digital Factory - Scheduled Maintenance - 2024-12-14 Dec 14, 2024 15:00 - Dec 15, 2024 09:00 UTC
Dear Valued Customer,

We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:

Maintenance Start: 14th December 2024 3:00  PM UTC
Maintenance End: 15th December 2024 9:00 AM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Best regards,
Krishnakanth Sreebhashyam
Support Operations Specialist
Posted on Dec 13, 2024 - 15:02 UTC
CMA CGM Digital Factory - Scheduled Maintenance - 2024-12-14 Dec 14, 2024 15:00 - Dec 15, 2024 09:00 UTC
Dear Valued Customer,

We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:

Maintenance Start: 14th December 2024 03:00 PM UTC
Maintenance End: 15th December 2024 09:00 AM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Best regards,
Soumya Kumari
Support Operations Specialist
Posted on Dec 13, 2024 - 13:12 UTC
Scheduled Maintenance for Air API (NA and EU) Dec 19, 2024 07:00-11:00 UTC
Dear Valued Customer,

Kuhne Nagel (FFW) will be conducting a scheduled maintenance activity for the Air API on December 19th, 2024. During this maintenance window, you may experience delays in receiving AIR tracking updates. If you notice any issues during or after the maintenance period, please reach out to Project44 support.

Maintenance start: 19th December 2024, 07:00 AM UTC
Maintenance end: 19th December 2024, 11:00 AM UTC

At Project44, we are committed to providing reliable and high-availability service to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.

Best regards,
Soumya Kumari
Support Operations Specialist
Posted on Dec 06, 2024 - 12:29 UTC
Past Incidents
Dec 13, 2024

Unresolved incident: Blue Yonder TMS Platform Outages.

Dec 12, 2024
Lag in exporting shipments from Last Mile platform
Resolved - Dear Valued Customer,

We are pleased to inform you that our engineering team has successfully resolved the reported issue. Exporting shipments from the UI application is now functioning seamlessly, with no delays observed. All systems are operating as expected.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Naveen Kumar R
Support Operations Specialist
Dec 12, 15:29 UTC
Monitoring - Dear Valued Customer,

Our engineering team has recently confirmed that there are no delays in exporting shipments from the UI application. We are closely monitoring the system's performance to ensure everything continues to operate seamlessly.

A final update on the resolution will be shared within the next 24 hours. We sincerely appreciate your patience and understanding during this time.

Regards,
Abhra Roy Choudhury
Dec 11, 14:48 UTC
Identified - Dear Valued Customer,

Our engineering team has identified the issue and is working on a fix. We will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Aditya
Support Operations Specialist
Dec 11, 02:59 UTC
Investigating - Dear Valued Customer,

We are experiencing an issue with our Last Mile platform where there is a lag in exporting shipments from the UI application. Our Engineering Team is actively working on resolving the issue and we will update this thread once more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Abhra Roy Choudhury
Dec 10, 18:03 UTC
Scheduled Infrastructure Maintenance - EU And NA Region
Completed - The scheduled maintenance has been completed.
Dec 12, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:30 UTC
Scheduled - Dear Valued Customer,

we'll be performing a scheduled maintenance window on the Visibility Operations Center (VOC) on 12th December, 2024 (Thursday)

Maintenance Details:

* EU Region:
* Start: Thursday, December 12th, 2024, 2:30 AM UTC
* End: Thursday, December 12th, 2024, 3:30 AM UTC


* NA Region:
* Start: Thursday, December 12th, 2024, 3:30 AM UTC
* End: Thursday, December 12th, 2024, 4:30 AM UTC

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com


Best Regards
Krishnakanth Sreebhashyam
Support Operational Specialist
Dec 10, 22:03 UTC
Dec 11, 2024
Dec 10, 2024
'Map' Page Loading Issue on YMS Platform
Resolved - Dear Valued Customer,

We are pleased to inform you that our engineering team has successfully resolved the issue. The MAP page in the YMS system is now functioning as expected, and the page is loading without any issues.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Naveen Kumar R
Support Operations Specialist
Dec 10, 17:52 UTC
Monitoring - Dear Valued Customer,

The issue with the MAP page in YMS is resolved now and the page is loading fine. We are currently monitoring the same and will keep this thread updated with the final update.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Naveen Kumar R
Support Operations Specialist
Dec 10, 13:18 UTC
Investigating - Dear Valued Customer,

We are currently experiencing an issue where the 'Map' page fails to load on the first attempt within the YMS platform. However, the page loads correctly upon refreshing. Our engineering team is actively working on resolving this issue, and we shall update you once it is fixed.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Aditya
Support Operations Specialist
Dec 10, 06:53 UTC
Last Mile Platform Disruption
Resolved - Dear Valued Customer,

We are pleased to inform you that our engineering team has successfully resolved the issue. No delays have been observed, and shipments continue to populate accurately within the UI. All systems are operating as expected.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards
Naveen Kumar R
Support Operations Specialist
Dec 10, 12:09 UTC
Update - Dear Valued Customer,

As confirmed by our engineering team recently, no delays have been observed, and the shipments should now populate accurately within the UI.
Our team is actively monitoring the system's health to ensure everything continues to run smoothly. We expect to provide a final update on the resolution within the next 24 hours. We appreciate your patience in the meantime.
Dec 9, 16:22 UTC
Monitoring - Dear Valued Customer,

Our engineering team has identified the issue and implemented an interim fix, and the team is actively monitoring the situation. However, we are still observing a delay in the shipment data appearing within the UI. The team is working on a permanent solution and will continue to monitor the situation closely. We will provide a final update as soon as more information becomes available.

As an organization, we remain committed to delivering reliable and high-availability services to our customers. If you have any questions, please feel free to reach out to support@project44.com.

Best Regards
Khasim
Support Operations Specialist
Dec 8, 02:52 UTC
Identified - Dear Valued Customer,

Our engineering team has identified the issue and confirmed that there will be no delay when creating shipments. However, users may experience a delay of up to 24 hours in seeing shipment data within the UI application. We will continue to provide updates as we receive more information.

As an organization, we remain committed to delivering reliable and high-availability services to our customers. If you have any questions, please feel free to reach out to support@project44.com.

Best Regards
Aditya
Support Operations Specialist
Dec 7, 01:49 UTC
Investigating - Dear Valued Customer,

We are currently facing a disruption with Last Mile, causing a delay in shipment creation, where users may observe shipments being created 1-2 days later than expected. Our engineering team is actively investigating the issue and will provide updates as new information becomes available.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact

Best Regards
Naveen Kumar R
Support Operations Specialist
Dec 6, 23:46 UTC
Dec 9, 2024
Backend Maintenance for CSS platform
Completed - The scheduled maintenance has been completed.
Dec 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 16:00 UTC
Scheduled - Dear Valued Customer,

We would like to inform you of a scheduled maintenance activity taking place on Monday, December 9th. During this maintenance window, the CSS platform may be temporarily unavailable or unresponsive. Please reach out to project44 support if you notice any issues after the maintenance window.

Maintenance start: 9th December 2024, 4:00 PM UTC
Maintenance end: 9th December 2024, 5:00 PM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards
Naveen Kumar R
Support Operational Specialist
Dec 9, 12:55 UTC
Schedule Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Dec 9, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 UTC
Scheduled - Dear Valued Customer,

We will be undergoing scheduled maintenance on Monday, December 9th, 2024. During this maintenance window, driver tracking services in the EU region may be impacted.

Maintenance Details:
Start: December 9th, 2024, 8:00 AM UTC
End: December 9th, 2024, 8:30 AM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Dec 2, 13:34 UTC
Dec 8, 2024
KWE EDI Production System - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 14:00 UTC
Scheduled - Dear valued Customer,

We have been informed about the scheduled maintenance of the KWE EDI Production System. All Inbound & Outbound EDI file transmissions systems will be unavailable during the maintenance window.

Maintenance Start: 8th December 2024, 14:00 UTC
Maintenance End: 8th December 2024, 19:00 UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Vyshnav Raju
Support Operations Specialist
Nov 20, 15:15 UTC
Dec 7, 2024
CMA CGM Eventhub - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 19:00 UTC
Scheduled - Dear Valued Customer,

We have been informed about the scheduled maintenance of the CMA CGM Eventhub. Please expect a delay in receiving events due to a planned maintenance for CMA CGM systems.

Maintenance start: 7th of December 2024, 19:00 PM UTC
Maintenance end: 7th of December 2024, 20:00 PM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Aditya
Support Operations Specialist
Dec 6, 09:03 UTC
CMA CGM Digital Factory - Scheduled Maintenance - 2024-12-07
Completed - The scheduled maintenance has been completed.
Dec 7, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:00 UTC
Scheduled - Dear Valued Customer,

We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:

Maintenance Start: 7th December 2024 06:00 AM UTC
Maintenance End: 8th December 2024 17:00 PM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Best regards,
Soumya Kumari
Support Operations Specialist
Dec 6, 12:03 UTC
CMA CGM Digital Factory - Scheduled Maintenance - 2024-12-06
Completed - The scheduled maintenance has been completed.
Dec 7, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 21:00 UTC
Scheduled - Dear Valued Customer,

We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:

Maintenance Start: 06th December 2024 21:00 PM UTC
Maintenance End : 07th December 2024 01:00 AM UTC


As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Best regards,
Soumya Kumari
Support Operations Specialist
Dec 6, 11:57 UTC
Dec 6, 2024
Dec 5, 2024
Scheduled maintenance for the Last Mile
Completed - The scheduled maintenance has been completed.
Dec 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:30 UTC
Scheduled - Dear Valued Customer,

Routine maintenance is scheduled for the Last Mile on December 5, 2024. During this time, as we upgrade the Last Mile database, you may experience some performance degradation in the app and API.

Maintenance start: 5th December 2024, 07:30 AM UTC
Maintenance end: 5th December 2024, 10:00 AM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards
Sai Viswanath
Support Operations Specialist
Dec 4, 18:01 UTC
Dec 4, 2024
Scheduled maintenance for the Last Mile
Completed - The scheduled maintenance has been completed.
Dec 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:30 UTC
Scheduled - Dear Valued Customer,

Routine maintenance is scheduled for the Last Mile on December 4, 2024. During this time, as we upgrade the Last Mile database, you may experience some degradation in the app and API.

Maintenance start: 4th December 2024, 7:30 AM UTC
Maintenance end: 4th December 2024, 10:00 AM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Best Regards,
Naveen Kumar R
Support Operations Specialist
Dec 3, 21:15 UTC
Dec 3, 2024
Dec 2, 2024
Scheduled LTL Infrastructure Maintenance - NA Region
Completed - The scheduled maintenance has been completed.
Dec 2, 03:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 03:30 UTC
Scheduled - Dear Valued Customer,

We will be undergoing scheduled maintenance on Monday, December 2nd. During this maintenance window, LTL shipment tracking shall be impacted for the NA region. Please reach out to project44 support if you notice any issues after the maintenance window.

Maintenance start: 2nd December 2024, 3:30 AM UTC
Maintenance end: 2nd December 2024, 3:50 AM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regard's
Aditya
Support Operations Specialist
Nov 29, 11:04 UTC
Dec 1, 2024
CMA CGM Digital Factory and EventHub - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 16:00 UTC
Scheduled - Dear valued Customer,

We have been informed about the scheduled maintenance of the CMA CGM EventHub and Digital Factory. During the maintenance, there may be delay in receiving events, and API access will be temporarily unavailable.

Maintenance start: 30th November 2024, 04:00 PM UTC
Maintenance End: 01st December 2024, 04:30 AM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Swathi
Support Operations Specialist
Nov 28, 14:17 UTC
Nov 30, 2024
Nov 29, 2024
CMA CGM Eventhub - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 10:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 10:20 UTC
Scheduled - Dear valued Customer,

We have been informed about the scheduled maintenance of the CMA CGM Eventhub. Please expect a delay in receiving events due to a planned maintenance for CMA CGM systems.

Maintenance start: 29th of November 2024, 10:20 AM UTC (11:20 AM CEST)
Maintenance end: 29th of November 2024, 10:40 AM UTC (11:40 AM CEST)

We will keep you posted about further information provided by our business partner regarding the maintenance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Aditya
Support Operations Specialist
Nov 29, 09:51 UTC
← Incident History Powered by Atlassian Statuspage