Minor Service Outage

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NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
Upstream Network Providers Partial Outage
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier ? Partial Outage
Rail Carrier Operational
Air Carrier Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Orders creation performance issue
Resolved - This incident has been resolved.
May 17, 18:20 UTC
Update - We are continuing to investigate this issue.
May 17, 15:07 UTC
Investigating - Dear Valued Customer,

We are currently experiencing an issue related to a decrease amount of orders created in our system. Only some customers are impacted. Our engineering team is investigating and will continue to provide updates as more information becomes available.

Please do not hesitate to reach out to support@project44.com with any questions.

Med venlig hilsen / Best Regards / Mit freundlichen Grüßen

Szymon Przeklasa
Team Lead, Customer Support Europe
May 17, 11:40 UTC
May 16, 2022
Ocean API Service Disruption
Resolved - Dear Valued Customer,

Our Ocean API experienced a service disruption from 3:26 PM - 4:17 PM CST that affected shipment initialization and update retrieval. Any attempt to create subscriptions would have failed during this period. The issue has been resolved and we are monitoring the situation.

As an organization, we are committed to provide a reliable and high-availability service to our customers. Please do not hesitate to reach out to support@project44.com with any questions.

Thank you,

Briana Simpson
Customer Support Manager
May 16, 22:37 UTC
LTL Rating And Dispatch Latency for Yellow Carriers
Resolved - Dear Valued Customer,

The API rating and dispatch latency issue has been resolved by Yellow. Please do not hesitate to reach out to support@project44.com if you experience any further issues.

Thank you,

Briana Simpson
Customer Support Manager
May 16, 19:29 UTC
Update - All Yellow carriers are currently experiencing latency issues with API rating and dispatch for LTL. We will continue to provide updates as more information becomes available. Please do not hesitate to reach out to support@project44.com with any questions.

Thank you,

Briana Simpson
Customer Support Manager
May 16, 17:03 UTC
Investigating - Dear Valued Customer,

All Yellow carriers are currently experiencing latency issues with API rating for LTL. We will continue to provide updates as more information becomes available from the carrier. Please do not hesitate to reach out to support@project44.com with any questions.

Thank you,

Briana Simpson
Customer Support Manager
May 16, 16:42 UTC
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Degraded perfromance for shipment updates/Autocomplete suggestions malfunction in VOC EU
Resolved - This incident has been resolved.
May 13, 14:38 UTC
Monitoring - Dear Valued Customer,

Degraded perfromance for shipment updates & autocomplete suggestions malfunction in VOC for European customers have been resolved. Currently, we are monitoring the situation.

As an organization, we are committed to provide a reliable and high-availability service to our customers. In case of any questions, do not hesitate to contact us: support.americas@project44.com or support.europe@project44.com

Best Regards,

Szymon Przeklasa
Team Lead, Customer Support Europe
May 13, 13:55 UTC
Update - We are continuing to investigate this issue.
May 13, 13:25 UTC
Investigating - Dear Valued Customer,

We are experiencing a degraded perfromance for shipment updates as well as autocomplete suggestions malfunction in VOC for European customers. Our engineering team is investigating and will continue to provide updates as more information becomes available. Please do not hesitate to reach out to support@project44.com with any questions.

Med venlig hilsen / Best Regards / Mit freundlichen Grüßen

Szymon Przeklasa
Team Lead, Customer Support Europe
May 13, 13:25 UTC
LTL carriers' updates - degraded performance
Resolved - This incident has been resolved.
May 13, 13:09 UTC
Monitoring - Dear Valued Customer,

Degraded perfromance of LTL carriers' updates has been resolved. Currently, we are monitoring the situation.

As an organization, we are committed to provide a reliable and high-availability service to our customers. In case of any questions, do not hesitate to contact us: support.americas@project44.com or support.europe@project44.com

Best Regards,

Szymon Przeklasa
Team Lead, Customer Support Europe
May 13, 07:48 UTC
Update - We are continuing to investigate this issue.
May 12, 14:28 UTC
Update - Dear Valued Customer,


We are experiencing a degraded perfromance of some LTL carriers' updates. Our engineering team is investigating and will continue to provide updates as more information becomes available. Please do not hesitate to reach out to support@project44.com with any questions.


Med venlig hilsen / Best Regards / Mit freundlichen Grüßen


Szymon Przeklasa
Team Lead, Customer Support Europe
May 12, 14:28 UTC
Investigating - Dear Valued Customer,


We are experiencing a degraded perfromance of LTL carriers' updates. Our engineering team is investigating and will continue to provide updates as more information becomes available. Please do not hesitate to reach out to support@project44.com with any questions.


Med venlig hilsen / Best Regards / Mit freundlichen Grüßen


Szymon Przeklasa
Team Lead, Customer Support Europe
May 12, 13:34 UTC
May 12, 2022
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
VOC Analytics Page Inaccessible for Some Customers
Resolved - All customers and carriers should now have full access to the VOC analytics page. If there are any questions or issues, please do not hesitate to reach out to support@project44.com.
May 9, 15:06 UTC
Monitoring - A fix has been deployed and all customers/carriers who have viewed the analytics page in the past 3 months should no longer have any issues. For customers/carriers who have not accessed the analytics page in the past 3 months, the fix will be deployed within the next day or so. Please reach out to support@project44.com with any questions.
May 6, 16:59 UTC
Identified - The root cause of the issue has been identified and a fix has been tested successfully. We are now working to apply the fix to all impacted customer accounts.
May 5, 16:57 UTC
Investigating - We are currently investigating an issue where some customers are unable to access the VOC Analytics page due to a “Resource not found” error message. We will continue to provide updates as our investigation progresses.

Live status information for this incident can be found at:

https://status.project44.com/
May 5, 16:26 UTC
NMC and VOC Service Disruption for NA customers
Resolved - This incident has been resolved.
May 9, 13:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 15:56 UTC
Update - Dear Valued Customer,

We have Identified and repaired the root cause of the following issues:

- Issues accessing NMC and VOC for North America - RESOLVED
- Shipment creation - RESOLVED
- ITM (Intelligent Truck Matching) - RESOLVED
- Shipment status updates - RESOLVED
- Latency on dispatch - RESOLVED

We are still experiencing intermittent lag time on shipment status updates being published in the VOC, and are working to resolve. We will continue to provide updates as more information becomes available. We appreciate your patience on this. In order to stay up to date on our progress click the "Subscribe To Updates" button on our status page to automatically receive email notifications for this incident.

Thank you!

Dan Kwiatkoski
Customer Support Manager, North America

w: https://project44.com/
May 6, 15:53 UTC
Identified - Dear Valued Customer,

We have Identified the issue and currently we are being affected on the following:

- Issues accessing NMC and VOC for NA
- Shipment creation
- ITM (Intelligent Truck Matching)
- Status updates
- Latency on dispatch

Our engineering team is still investigating and checking, if we are impacted any further way. We will continue to provide updates as more information becomes available. Please do not hesitate to reach out to support@project44.com with any questions.

Med venlig hilsen / Best Regards / Mit freundlichen Grüßen


Danni Osuna-Florentz
Technical Support Specialist, Customer Support Europe
May 6, 11:03 UTC
Investigating - Dear Valued Customer,


We are experiencing a service disruption of NMC (only for NA Customers). Our engineering team is investigating and will continue to provide updates as more information becomes available. Please do not hesitate to reach out to support@project44.com with any questions.

Med venlig hilsen / Best Regards / Mit freundlichen Grüßen


Danni Osuna-Florentz
Technical Support Specialist, Customer Support Europe
May 6, 10:00 UTC
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Hyundai - tracking level downgrade issue
Resolved - Dear Valued Customer,
This incident with Hyundai's tracking information has been resolved and now its normalize.

Please do not hesitate to reach out to support@project44.com with any questions.

Med venlig hilsen / Best Regards / Mit freundlichen Grüßen
May 6, 11:13 UTC
Investigating - Dear Valued Customer,
We are experiencing degraded performance with Container Track & Trace tracking level for Hyundai company.

Our engineering team is investigating and will continue to provide updates as more information becomes available. Please do not hesitate to reach out to support@project44.com with any questions.

Med venlig hilsen / Best Regards / Mit freundlichen Grüßen
May 5, 18:19 UTC
NMC major outage & VOC degraded performance for EU customers
Resolved - This incident has been resolved.
May 6, 09:22 UTC
Monitoring - Dear Valued Customer,


NMC major outage & VOC degraded performance issues for EU customers have been resolved. Currently, we are monitoring the situation.

As an organization, we are committed to provide a reliable and high-availability service to our customers. In case of any questions, do not hesitate to contact us: support.americas@project44.com or support.europe@project44.com


Best Regards,

Szymon Przeklasa
Team Lead, Customer Support Europe
May 6, 07:55 UTC
Update - Dear Valued Customer,

We are experiencing either a major outage of NMC as well as VOC degraded perfromance (only for European Customers). Our engineering team is investigating and will continue to provide updates as more information becomes available. Please do not hesitate to reach out to support@project44.com with any questions.

Med venlig hilsen / Best Regards / Mit freundlichen Grüßen


Szymon Przeklasa
Team Lead, Customer Support Europe
May 6, 07:07 UTC
Investigating - Dear Valued Customer,


We are experiencing either a major outage of NMC as well as VOC degraded perfromance (only for European Customers). Our engineering team is investigating and will continue to provide updates as more information becomes available. Please do not hesitate to reach out to support@project44.com with any questions.

Med venlig hilsen / Best Regards / Mit freundlichen Grüßen


Szymon Przeklasa
Team Lead, Customer Support Europe
May 6, 07:05 UTC
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