tag:status.project44.com,2005:/historyP44 Status Page Status - Incident History2024-03-28T15:48:43ZP44 Status Pagetag:status.project44.com,2005:Incident/203805472024-04-01T07:00:00Z2024-03-27T18:12:22ZScheduled Infrastructure Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>1</var>, <var data-var='time'>07:00</var> - <var data-var='time'>13:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:12</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:54</var> UTC</small><br><strong>Scheduled</strong> - Dear valued Customer,<br /><br />We will be undergoing scheduled infrastructure maintenance on Monday, April 1st from 2 AM-8 AM CDT (8 AM-2 PM CET). Some intermittent system degradation may occur in this time, including potential tracking creation/update failures.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Regards <br />Sai Viswanath <br />Operations - Support</p>tag:status.project44.com,2005:Incident/203755142024-03-30T07:00:00Z2024-03-27T11:26:09ZVOC Database - Scheduled Maintenance (NA Region)<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>07:00</var> - <var data-var='time'>09:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Scheduled</strong> - Dear Valued Customer,<br /><br />We will be undergoing a scheduled upgrade of our database used by the Visibility Operations Center (VOC) for the NA region on 30th March '24.<br />During the maintenance window, customers should not see any performance degradation of the platform. However, the shared links created during this time might be temporarily affected and not usable.<br /><br />Maintenance start: 30th March, 24, 7:00 AM UTC.<br />Maintenance end: 30th March, 24, 9:00 AM UTC.<br /><br />In case of any questions, please do not hesitate to contact support@project44.com.<br /><br />Best Regards,<br />Krunal<br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/203762542024-03-27T16:00:02Z2024-03-27T16:00:02ZVOC - Scheduled Maintenance (NA Region)<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Scheduled</strong> - Dear Valued Customer,<br /><br />We are currently upgrading the Location Listing details in Visibility Operations Center (VOC) for the NA region.<br />During this period, customers should not see any performance degradation of the platform or loss of data. However, the location listing UI (Location Management > Locations) will not show up data temporarily. If the link to a specific location is available, that would still be visible. <br /><br />Maintenance start: 27th March, 24, 11:30 AM UTC.<br />Maintenance end: 27th March, 24, 04:00 PM UTC.<br /><br />In case of any questions, please do not hesitate to contact support@project44.com.<br /><br />Best Regards,<br />Krunal<br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/203496942024-03-25T16:42:06Z2024-03-25T16:42:06ZDisruption in Tracking Service (NA Region)<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Resolved</strong> - Dear Valued Customer,<br /><br />As per our monitoring, this issue stands completely resolved.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best Regards,<br />Krunal<br />Engineer, Customer Support</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:59</var> UTC</small><br><strong>Monitoring</strong> - Dear valued Customer,<br /><br />Our engineering team has fixed this issue and Tracking services are now operational. We will continue to monitor the situation and provide you with the final update on priority.<br /><br />Best regards,<br />Krunal<br />Engineer, Customer Support</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Investigating</strong> - Dear Valued Customer,<br /><br />We are experiencing a disruption with our TRACKING service for AIR, FTL and LTL. Users might not be able to create locations from Location Management UI or see the position updates of shipments for FTL, LTL and AIR. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Regards,<br />Krunal<br />Engineer, Customer Support</p>tag:status.project44.com,2005:Incident/203311242024-03-24T05:00:56Z2024-03-24T05:00:56ZCMA CGM Digital Factory - Scheduled Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Scheduled</strong> - Dear valued Customer,<br /><br />We have been informed about the scheduled maintenance of the CMA CGM carrier's system (Possible Delay In Sending Events). Please expect a delay in receiving updates.<br /><br />Maintenance start: 23rd of March 2024, 15:00 CST (23rd of March 2024, 21:00 CET).<br />Maintenance end: 24th of March 2024, 00:00 CST (24th of March 2024, 06:00 CET).<br /><br />We will keep you posted about further information provided by our business partner regarding the maintenance.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.<br /><br />Best regards,<br />Rahul Katti<br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/203207782024-03-21T17:42:21Z2024-03-21T17:42:21ZUser Authentication / Login Issue<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Monitoring</strong> - Dear Valued Customer,<br /><br />As per the latest update, the issue has been mitigated and the team is actively monitoring the error rate from their end. We shall keep the status page posted with the latest update as more information becomes available.<br /><br />Regards, <br />Krunal<br />Engineer, Customer Support</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Identified</strong> - Dear Valued Customer,<br /><br />We are impacted by a service degradation by our upstream service provider, due to which users might face an intermittent issue with login, password reset, signup, creating users, and modifying users. Should you face this issue, kindly try to retry the process to see if it works successfully.<br /><br />This impact is only limited to a small percentage of North American users.<br /><br />Our engineering team is actively working with our upstream service provider to resolve this issue on priority.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Regards,<br />Krunal<br />Engineer, Customer Support</p>tag:status.project44.com,2005:Incident/202262952024-03-17T05:00:56Z2024-03-17T05:00:56ZCMA CGM Digital Factory - Scheduled Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Scheduled</strong> - Dear valued Customer,<br /><br />We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.<br /><br />Maintenance start: 16th of March 2024, 11:00 CST (16th of March 2024, 17:00 CET).<br />Maintenance end: 17th of March 2024, 12:00 CST (17thof March 2024, 06:00 CET).<br /><br />We will keep you posted about further information provided by our business partner regarding the maintenance.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.<br /><br />Best regards,<br />Krunal<br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/202433322024-03-15T17:57:42Z2024-03-15T17:57:42ZDriveview App Loading Issue<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:34</var> UTC</small><br><strong>Monitoring</strong> - Dear Valued Customer,<br /><br />This issue has been resolved for both Android and iOS and we are monitoring the same. Kindly update your APP to the latest version for it to load as expected.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Regards,<br />Krunal<br />Engineer, Customer Support</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:51</var> UTC</small><br><strong>Identified</strong> - Dear Valued Customer,<br /><br />We are experiencing a potential disruption with our Driveview App for non-English users. Users may face issue opening the app. Our engineering team has identified and fixed this issue for Android while iOS users might still continue to face the issue. We will continue to provide updates as more information becomes available.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Regards,<br />Krunal<br />Engineer, Customer Support</p>tag:status.project44.com,2005:Incident/202283032024-03-14T08:30:57Z2024-03-14T08:30:57ZBackend Infrastructure Maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Scheduled</strong> - Dear Valued Customer,<br /><br />On the 14th of March we will be performing backend infrastructure maintenance in our North America environment from 7:00 AM UTC to 8:30 AM UTC. You may see intermittent tracking creation/updates failures during this time<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Krishnakanth Sreebhashyam<br />Support Operations</p>tag:status.project44.com,2005:Incident/202266812024-03-12T17:46:42Z2024-03-12T17:46:42ZMovement Analytics Disruption<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:46</var> UTC</small><br><strong>Resolved</strong> - Dear Valued Customer,<br /><br />As per our monitoring, this issue is now completely resolved and the dashboards are loading as expected.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Regards,<br />Rahul Katti<br />Customer Support</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Update</strong> - Dear Valued Customer,<br /><br />Our engineering team has identified and fixed this issue. The Analytics dashboards should now load as expected. We are continuing to monitor from our end and shall post a final update as soon as more information is available.<br /><br />Regards,<br />Krunal<br />Engineer, Customer Support</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Monitoring</strong> - Dear Valued Customer,<br /><br />Our engineering team has identified and fixed this issue. The Analytics dashboards should now load as expected. We are continuing to monitor from our end and shall keep you posted.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Regards,<br />Krunal<br />Engineer, Customer Support</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>16:48</var> UTC</small><br><strong>Investigating</strong> - Dear Valued Customer,<br /><br />We are experiencing disruption with our Movement Analytics. This will cause TL & LTL Analytics, Sustainability, and Port Intel to not load as expected. Our engineering team is investigating and will continue to provide updates as more information becomes available.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Regards,<br />Krunal<br />Engineer, Customer Support</p>tag:status.project44.com,2005:Incident/201781012024-03-08T16:39:17Z2024-03-08T16:39:17ZCMA CGM shipments not getting tracking Updates<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Monitoring</strong> - Dear valued Customer,<br /><br />Our engineering team has identified the issue and have deployed a fix for the issue. We will continue to monitor and keep you informed<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:54</var> UTC</small><br><strong>Investigating</strong> - Dear valued Customer,<br /><br />We are experiencing disruption with CMA CGM. This may result in CMA CGM Shipments not getting tracking updates. Our engineering team is investigating and will continue to provide updates as more information becomes available.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/201773312024-03-08T16:10:58Z2024-03-08T16:10:58ZFlat File uploads for Ocean creating duplicate shipments in Movement<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Investigating</strong> - Dear valued Customer,<br /><br />We are experiencing disruption at our end where duplicate shipments are generated in Movement when creating shipments from the flat file uploads for Ocean shipments. Our engineering team is investigating and will continue to provide updates as more information becomes available.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/201591962024-03-08T16:10:34Z2024-03-08T16:10:34ZWard Transport & Logistics (LTL Carrier) - Disruption<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Identified</strong> - Dear Valued Customer,<br /><br />Ward Transport & Logistics (WTL) have made significant progress restoring their systems. Although not all internal and customer-facing systems are fully functional, they are in a position to confidently operate and make pickups and deliveries. Currently, WTL's IT department is working to provide service to their customers in a safe and secure manner.<br /><br />We shall make sure to keep our status page posted with all the latest updates made available by WARD. <br /><br />Alternatively, kindly refer the website: https://www.wardtlc.com/ for latest updates as well.<br /><br />---<br /><br />The issue is confined to the carrier's system and does not affect the operation of the project44 system or any related companies. As a precautionary measure to ensure the security of our customers, the connection between p44 and Ward Transport & Logistics still remains temporarily disabled until the situation is resolved.<br /><br />Best Regards,<br />Customer Support<br />project44</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Investigating</strong> - Dear Valued Customer,<br /><br /><br />We have been informed that one of LTL Carriers - Ward Transport & Logistics (WTL) has experienced a cyberattack that has impacted multiple layers of their organization. Currently, WTL's IT department is diligently working on recovery at this time. <br /><br />If you have any immediate concerns or require further assistance, please do not hesitate to contact WTL's support team at: https://www.wardtlc.com/ or via their Customer Service team at 1-800-458-3625.<br /><br />---<br /><br />The issue is confined to the carrier's system and does not affect the operation of the project44 system or any related companies. As a precautionary measure to ensure the security of our customers, the connection between p44 and Ward Transport & Logistics has been temporarily disabled until the situation is resolved.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Customer Support<br />project44</p>tag:status.project44.com,2005:Incident/201782522024-03-07T16:04:02Z2024-03-07T16:04:02ZDisruption with LTL Analytics data.<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:19</var> UTC</small><br><strong>Investigating</strong> - Dear valued Customer,<br /><br />We are experiencing disruption with our LTL Analytics dashboard. This may cause LTL Analytics data not getting updated as expected. Our engineering team is investigating and will continue to provide updates as more information becomes available.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Rahul Katti<br />Customer Support.</p>tag:status.project44.com,2005:Incident/201827782024-03-07T15:03:56Z2024-03-07T15:03:56ZBackend Infrastructure Maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:03</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Scheduled</strong> - Dear Valued Customer,<br /><br />On March 7th we will be performing a backend infrastructure maintenance for all regions from 6:00 AM UTC to 15:00 UTC. The customers may see intermittent tracking creation/updates failures during this time interval.<br />Please note : The potential impact on EU region shall be observed only from 7:30 AM CST to 9:00 AM CST<br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Anupama Kulkarni<br />Customer Support Operations</p>tag:status.project44.com,2005:Incident/201675602024-03-06T00:43:04Z2024-03-06T00:43:04ZCMA CGM - Eventhub delay in sending events<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>00:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Investigating</strong> - Dear valued Customer,<br /><br />We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 16:00 CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.<br /><br />Incident start: 5th of March 2024, 16:00 CEST.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Anurag Kalgi <br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/201334572024-03-03T02:00:56Z2024-03-03T02:00:56ZCMA CGM Digital Factory - Scheduled Maintenance<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Scheduled</strong> - Dear valued Customer, <br /><br />We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.<br /><br />Maintenance start: 2nd of March 2024, 11:00 CST (2nd of March 2024, 18:00 CET).<br />Maintenance end: 2nd of March 2024, 20:00 CST (3rd of March 2024, 03:00 CET).<br /><br />We will keep you posted about further information provided by our business partner regarding the maintenance.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/201080232024-03-01T11:00:56Z2024-03-01T11:00:56ZBackend Messaging system Upgrade<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:25</var> UTC</small><br><strong>Scheduled</strong> - Dear Valued Customer,<br /><br />On the 1st of March (8:00 AM - 11:00 AM UTC) we will be upgrading our backend messaging system to implement preventive measures for the incident that happened on 2024-02-26 from occurring again. You may see intermittent failures during this time.<br /><br />This maintenance will improve project44's customer experience and safety.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Abhra Roy Choudhury</p>tag:status.project44.com,2005:Incident/201080922024-02-29T18:02:09Z2024-02-29T18:02:09ZDisruption getting tracking updates for Over the Road, Parcel & Air products (NA Region)<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>18:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Monitoring</strong> - Dear Valued Customer,<br /><br />Our engineering team has identified the issue and have deployed a fix and the issue has been fully resolved. We will continue to monitor and keep you informed<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Investigating</strong> - Dear valued Customer,<br /><br />We are experiencing a disruption at our end due to which Customers may experience delay in getting tracking updates for Over the Road, Parcel & Air products. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/201051792024-02-29T15:37:17Z2024-02-29T15:37:17ZCMA CGM - Eventhub delay in sending events<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>09:14</var> UTC</small><br><strong>Investigating</strong> - Dear valued Customer,<br /><br />We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 1:26 AM CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.<br /><br />Incident start: 29th of February 2024, 1:26:00 AM CEST.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Krunal Ikhar<br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/200960192024-02-29T14:00:56Z2024-02-29T14:00:56ZBackend Messaging system Upgrade<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Scheduled</strong> - Dear Valued Customer,<br /><br />On the 29th of February (1.00 PM - 2:00 PM UTC) we will be upgrading our backend messaging system to implement preventive measures for the incident that happened on 2024-02-26 from occurring again.<br /> <br />There should be no noticeable customer impact as this update is transparent.<br />This maintenance will improve project44's customer experience and safety.<br /><br />As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Abhra Roy Choudhury</p>tag:status.project44.com,2005:Incident/200910972024-02-29T02:47:01Z2024-02-29T02:47:01ZFreighthub scheduled upgrade<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>02:47</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:46</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:45</var> UTC</small><br><strong>Scheduled</strong> - Dear valued Customer,<br /><br />Please be informed that project44's engineering team is wrapping up the final changes for the scheduled upgrade to the major version of Java used by one of our key applications, Freighthub (which serves as the API Gateway for many requests).<br /><br />On the 28th of February, we will complete the rollout by directing 100% of the traffic to the upgraded version for all environments. We would like to let you know that no action is needed from the customer’s side for this upgrade.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/201008282024-02-28T22:11:38Z2024-02-28T22:11:39ZDisruption in Rating and Dispatching Service (NA Region)<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>22:11</var> UTC</small><br><strong>Resolved</strong> - Dear Valued Customer,<br /><br />The issue related to our disruption has been resolved. We will keep on monitoring the situation.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Krishnakanth Sreebhashyam<br />Engineer , Customer support Operations</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Monitoring</strong> - Dear Valued Customer,<br /><br />We had an intermittent issue with our dispatch and rating services from 1:20 PM CST to 2:26 PM CST. The impact was limited to the NA region only. Our engineering team has identified the issue and has deployed a fix for the issue. We will continue to monitor and keep you informed.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/200967472024-02-28T15:19:48Z2024-02-28T15:19:48ZCMA CGM Digital Factory - API access is currently disturbed<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:10</var> UTC</small><br><strong>Investigating</strong> - Dear valued Customer,<br /><br />We have been informed that CMA CGM is experiencing issues with their Digital Factory (from 9:50 AM CET) which may cause API access to be disrupted. Our partners are working on resolving this quickly.<br /><br />Incident start: 28th of February 2024, 9:50:00 AM CET.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Anurag Kalgi <br />Engineer, Customer Support Operations</p>tag:status.project44.com,2005:Incident/200904802024-02-27T22:45:42Z2024-02-27T22:45:42ZDelay in searching newly created shipments in VOC/Movement (NA Region)<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:45</var> UTC</small><br><strong>Resolved</strong> - Dear Valued Customer,<br /><br />The issue related to our disruption has been resolved. We will keep on monitoring the situation.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Rahul Katti<br />Engineer, Customer Support Operations</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:41</var> UTC</small><br><strong>Monitoring</strong> - Dear valued Customer,<br /><br />We have deployed a fix to address this issue and all systems are operational. We will continue to monitor the situation.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br />Sanel Talic<br />Product Manager, Customer Support</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Identified</strong> - Dear valued Customer,<br /><br />We have identified the issue and our engineering team working on fixing this issue we will continue to provide updates as more information becomes available. <br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:29</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:12</var> UTC</small><br><strong>Investigating</strong> - Dear valued Customer,<br /><br />We are experiencing a disruption at our end which is causing a delay in searching newly created shipments in VOC/Movement. Our engineering team is investigating and will continue to provide updates as more information becomes available.<br /><br />As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.<br /><br />Best regards,<br /><br />Anurag Kalgi <br />Engineer, Customer Support Operations</p>