CMA CGM Digital Factory - Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 2025 - 05:00 UTC
Scheduled - Dear Valued Customer,

CMA CGM has informed us of scheduled system maintenance, during which API access will be temporarily unavailable. As a result, there may be delays in receiving events. We appreciate your understanding and patience during this time.

The current planned time frame is as follows:

Maintenance start: 18th of October 2025, 05:00 AM UTC(7:00 AM CEST)
Maintenance end : 19th of October 2025, 02:00 AM UTC(04:00 AM CEST)

Best Regards
Customer Support
Oct 18, 2025 05:00 - Oct 19, 2025 02:00 UTC

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Check here for updates about project44's API service availability. Subscribe to receive real-time incident, maintenance, and downtime updates by email, text, or RSS.

Uptime over the past 90 days. View historical uptime.
NA - Movement Operational
NA - Visibility Operations Center (VOC) Operational
NA - Network Management Center (NMC) Operational
NA - Carrier VOC Operational
NA - Driveview Operational
NA - Inventory Operational
NA - Orders Operational
NA - Yard Management (YMS) Operational
NA - Appointment Manager Operational
NA - Sandbox Operational
NA - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
NA - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
NA - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
NA - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Clearmetal Application Operational
Clearmetal Connect Operational
Analytics Operational
Port Intel Operational
Extended Visibility (Door to Door) Operational
Terminal Visiblity Operational
NA - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
NA - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
NA - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
NA - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
NA - Last Mile Operational
90 days ago
100.0 % uptime
Today
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Predictive Delivery Date API Operational
90 days ago
100.0 % uptime
Today
EU - Movement Operational
EU - Visibility Operations Center (VOC) Operational
EU - Network Management Center (NMC) Operational
EU - Carrier VOC Operational
EU - Driveview Operational
EU - Inventory Operational
EU - Orders Operational
EU - Yard Management (YMS) Operational
EU - Appointment Manager Operational
90 days ago
100.0 % uptime
Today
EU - Sandbox Operational
EU - LTL Operational
Visibility Operations Center (VOC) Operational
Dispatch API Operational
Documents API Operational
Rating API Operational
Tracking API Operational
EU - Parcel Operational
Visibility Operations Center (VOC) Operational
Documents API Operational
Tracking API Operational
EU - Truckload Operational
Visibility Operations Center (VOC) Operational
Network Management Center (NMC) Operational
Documents API Operational
Rating API Operational
Tendering API Operational
Tracking API Operational
Carrier VOC Operational
Analytics Operational
EU - Ocean Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Analytics Operational
Port Intel Operational
Extended Visibility (Door to Door) Operational
Terminal Visiblity Operational
EU - Rail Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
Asset Tracking Operational
Shipment Tracking API Operational
EU - Air Operational
Visibility Operations Center (VOC) Operational
Tracking API Operational
EU - Container Track & Trace (CTT) Operational
Track & Trace Web Application (CTT) Operational
Track & Trace API Operational
Track & Trace Engine Operational
EU - Container Sailing Schedules (CSS) Operational
Sailing Schedules Web Application (CSS) Operational
Sailing Schedules API Operational
Sailing Schedules Data Delivery (FTP) Operational
Sailing Schedules Engine Operational
EU - Last Mile Operational
Data API Operational
Orders API Operational
Shipments API Operational
Case Service API Operational
Tracking Page Operational
Application Operational
Convey Website Operational
Carrier Connections (Upstream Network) Operational
Processing Operational
SFTP Operational
Data Ingestion Operational
Developer Portal ? Operational
Upstream Network Providers Under Maintenance
LTL Carrier Operational
TL Carrier/ELD Operational
Parcel Carrier Operational
Ocean Carrier Under Maintenance
Rail Carrier Operational
Air Carrier Operational
NA - Flat File Upload (POV Manager) Operational
90 days ago
100.0 % uptime
Today
Shipment Creation/Update Operational
90 days ago
100.0 % uptime
Today
Shipment Tracking Operational
90 days ago
100.0 % uptime
Today
EU - Flat File Upload (POV Manager) Operational
90 days ago
100.0 % uptime
Today
Shipment Creation/Update Operational
90 days ago
100.0 % uptime
Today
Shipment Tracking Operational
90 days ago
100.0 % uptime
Today
YMS Operational
90 days ago
100.0 % uptime
Today
Appointment Manager Operational
90 days ago
100.0 % uptime
Today
Yard Visibility Operational
90 days ago
100.0 % uptime
Today
YMS External API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database Maintenance (NA Region) Oct 19, 2025 09:00-09:30 UTC

Dear Valued Customers,

We would like to inform you of a scheduled maintenance affecting the master-shipment-service and custom-references-service databases in the North America region.

Impact:
During this maintenance window, shipment visibility across all transportation modes in the North America region may be affected. Customers may experience failures when attempting to create, update, or access shipments.

Maintenance Schedule:
Start: Sunday, October 19, 2025, at 09:00 AM UTC
End: Sunday, October 19, 2025, at 09:30 AM UTC

Affected Services:
master-shipment-service
custom-references-service

We appreciate your understanding and patience as we perform this essential maintenance.
As always, we are committed to delivering reliable, high-availability services. Should you have any questions, please contact us at support@project44.com.
Posted on Oct 17, 2025 - 14:03 UTC
Oct 18, 2025

Unresolved incident: CMA CGM Digital Factory - Scheduled Maintenance.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Estes Express (EXLA) Soap API Service Disruption
Resolved - Dear Valued Customer,

The issue has been resolved at carrier end.

Best Regards,
Vyshnav Raju
Support Operations Specialist
Oct 14, 16:17 UTC
Monitoring - Dear Valued Customer,

As per the latest update from Estes Express(EXLA), we have been informed that this issue has been resolved. We are continuing to monitor from our end.

Best Regards,
Vyshnav Raju
Support Operations Specialist
Oct 14, 14:46 UTC
Identified - Dear Valued Customer,

We have been informed by one of our LTL Carriers: Estes Express (EXLA) that they are experiencing user authentication failures for all SOAP API endpoints at this time.

We are actively coordinating with EXLA on the same and shall keep you posted once more information becomes available.

Best Regards,
Vyshnav
Support Operations Specialist
Oct 14, 14:30 UTC
Oct 13, 2025

No incidents reported.

Oct 12, 2025
CMA CGM Digital Factory - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 13:00 UTC
Scheduled - Dear valued Customer,

We have been informed that CMA CGM is experiencing issues where their API access is currently disturbed. Their team is actively working to resolve the issue as quickly as possible.

Maintenance starts: 11th of October, 12:30 PM UTC
Maintenance Ends: 12th of October, 11:30 AM UTC

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Customer Support
project44
Oct 11, 12:30 UTC
Oct 11, 2025
Oct 10, 2025
CMA CGM Digital Factory - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 UTC
Scheduled - Dear Valued Customer,

CMA CGM has informed us of scheduled system maintenance, during which API access will be temporarily unavailable. As a result, there may be delays in receiving events. We appreciate your understanding and patience during this time.

The current planned time frame is as follows:

Maintenance start: 10th of October 2025, 10:00 PM UTC(12:00 AM CEST)
Maintenance end : 10th of October 2025, 11:00 PM UTC(01:00 AM CEST)

Best Regards
Customer Support
Oct 10, 16:33 UTC
Oct 9, 2025

No incidents reported.

Oct 8, 2025
Scheduled Maintenance – Infrastructure Upgrade (EU Region)
Completed - The scheduled maintenance has been completed.
Oct 8, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:30 UTC
Scheduled - Dear Valued Customer,

We would like to inform you that we will be performing an infrastructure upgrade for the European (EU) region on 8 October 2025. The planned maintenance window is expected to last approximately 1 hour. During this time, certain user operations may be temporarily affected.

Impact Details

Movement Sessions: Users with active sessions may or may not experience disruption, as fallback caches are in place to minimize impact.

Basic Auth/API Users: Users who have logged in within the past 12 hours are expected to remain unaffected, as fallback caches will apply.

User Management & Tenant Switching: These services will be completely unavailable during the maintenance window.

Maintenance Schedule

Start: 8 October 2025, 03:30 PM CT | 8 October 2025, 08:30 PM UTC
End: 8 October 2025, 04:30 PM CT | 8 October 2025, 09:30 PM UTC

Our team will be closely monitoring the upgrade to ensure a smooth process. No action is required on your part.

As always, we remain committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to us at support@project44.com

Regard's
Customer Support Team
Oct 3, 09:39 UTC
Visibility Platform - Delayed Tracking Updates in North American Region
Resolved - Dear Valued Customer,

Our Engineering team has successfully resolved the issue. System performance has been restored, and all services are now operating as expected.

Regards,
Customer Support
Oct 8, 21:05 UTC
Update - Dear Valued Customer,

Our Engineering team has successfully addressed the issue, and the system is currently stable. Our team will continue to closely monitor the situation to ensure it remains resolved.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Thank you for your continued patience and understanding.

Best Regards,
Customer Support
Oct 8, 19:59 UTC
Monitoring - Dear Valued Customer,

Our Engineering team has successfully mitigated the issue, and system performance is steadily recovering. We will continue to monitor the situation and provide updates once full stability is confirmed

Regards,
Customer Support
Oct 8, 16:58 UTC
Investigating - Dear Valued Customer,

We are currently experiencing a partial service disruption impacting our Visibility platform in the North America Production environment. Customers may notice that tracking updates are delayed by approximately one hour. Our team is actively investigating the issue and working to restore normal update frequency as quickly as possible.

As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.

Best Regards
Customer Support
Oct 8, 16:32 UTC
Scheduled Maintenance – Infrastructure Upgrade (NA Region)
Completed - The scheduled maintenance has been completed.
Oct 8, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:30 UTC
Scheduled - Dear Valued Customer,

We would like to inform you that we will be performing an infrastructure upgrade for the North America (NA) region on 9 October 2025. The planned maintenance window is expected to last approximately 1 hour. During this time, certain user operations may be temporarily affected.

Impact Details

Movement Sessions: Users with active sessions may or may not experience disruption, as fallback caches are in place to minimize impact.

Basic Auth/API Users: Users who have logged in within the past 12 hours are expected to remain unaffected, as fallback caches will apply.

User Management & Tenant Switching: These services will be completely unavailable during the maintenance window.

Maintenance Schedule

Start: 8 October 2025, 07:30 PM CT | 9 October 2025, 00:30 AM UTC

End: 8 October 2025, 08:30 PM CT | 9 October 2025, 01:30 AM UTC

Our team will be closely monitoring the upgrade to ensure a smooth process. No action is required on your part.

As always, we remain committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to us at support@project44.com

Regard's
Customer Support Team
Oct 3, 09:34 UTC
Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025
CMA CGM Digital Factory - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:00 UTC
Scheduled - Dear Valued Customer,

CMA CGM has informed us of scheduled system maintenance, during which API access will be temporarily unavailable. As a result, there may be delays in receiving events. We appreciate your understanding and patience during this time.

The current planned time frame is as follows:

Maintenance start: 04th of October 2025, 01:00 AM UTC(03:00 AM CEST)
Maintenance end : 05th of October 2025, 05:00 AM UTC(07:00 AM CEST)

Best Regards
Customer Support
Oct 1, 16:58 UTC
Oct 4, 2025
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