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NA - Movement
Operational
NA - Visibility Operations Center (VOC)
Operational
NA - Network Management Center (NMC)
Operational
NA - Carrier VOC
Operational
NA - Driveview
Operational
NA - Inventory
Operational
NA - Orders
Operational
NA - Yard Management (YMS)
Operational
NA - Appointment Manager
Operational
NA - Sandbox
Operational
NA - LTL
Operational
Visibility Operations Center (VOC)
Operational
Dispatch API
Operational
Documents API
Operational
Rating API
Operational
Tracking API
Operational
NA - Truckload
Operational
Visibility Operations Center (VOC)
Operational
Network Management Center (NMC)
Operational
Documents API
Operational
Rating API
Operational
Tendering API
Operational
Tracking API
Operational
Carrier VOC
Operational
Analytics
Operational
NA - Parcel
Operational
Visibility Operations Center (VOC)
Operational
Documents API
Operational
Tracking API
Operational
NA - Ocean
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Clearmetal Application
Operational
Clearmetal Connect
Operational
Analytics
Operational
Port Intel
Operational
NA - Rail
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Asset Tracking
Operational
Shipment Tracking API
Operational
NA - Air
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
NA - Container Track & Trace (CTT)
Operational
Track & Trace Web Application (CTT)
Operational
Track & Trace API
Operational
Track & Trace Engine
Operational
NA - Container Sailing Schedules (CSS)
Operational
Sailing Schedules Web Application (CSS)
Operational
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:
Maintenance start: 26th of April 2025, 08:00 UTC (10:00 CEST) Maintenance end : 26th of April 2025, 10:00 UTC (12:00 CEST)
We will keep you posted about further information provided by our business partner regarding the maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards, Engineer, Customer Support Operations Posted on
Apr 25, 2025 - 13:05 UTC
We have been informed about the scheduled maintenance of the CMA CGM Eventhub. Please expect a delay in receiving events due to a planned maintenance for CMA CGM systems.
Maintenance start: 26th of April 2025, 12:00PM UTC (02:00PM CEST) Maintenance end: 27th of April 2025, 06:00PM UTC (08:00PM CEST)
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best regards, Guru Varun Kotte Support Operations Specialist Posted on
Apr 25, 2025 - 07:44 UTC
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:.
Maintenance start: 26th of April 2025, 12:00 UTC (14:00 CEST) Maintenance end: 27th of April 2025, 18:00 UTC (20:00 CEST)
We will keep you posted about further information provided by our business partner regarding the maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards, Engineer, Customer Support Operations Posted on
Apr 24, 2025 - 15:14 UTC
We would like to inform you of a scheduled infrastructure maintenance that will affect Movement platform for North America(NA) region. During the maintenance period, you may experience brief delays in Movement application performance, and authentication services may be briefly impacted.
Maintenance Start: April 30, 2025 – 12:00 PM UTC Maintenance End: April 30, 2025 – 1:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Customer Support Posted on
Apr 23, 2025 - 23:36 UTC
We would like to inform you of a scheduled infrastructure maintenance that will affect Movement platform for Europe (EU) region. During the maintenance period, you may experience brief delays in Movement application performance, and authentication services may be briefly impacted.
Maintenance Start: April 30, 2025 - 8:00 PM UTC Maintenance End: April 30, 2025 - 9:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Customer Support Posted on
Apr 23, 2025 - 23:40 UTC
Completed -
The scheduled maintenance has been completed.
Apr 24, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 UTC
Scheduled -
Dear Valued Customer,
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:.
Maintenance start: 24th of April 2025, 03:00 UTC (05:00 CEST) Maintenance end: 24th of April 2025, 05:00 UTC (07:00 CEST)
We will keep you posted about further information provided by our business partner regarding the maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards, Engineer, Customer Support Operations
Apr 22, 19:43 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 15:00 UTC
Scheduled -
Dear Valued Customer,
We would like to inform you of a scheduled infrastructure maintenance affecting our Visibility Platform for Barge, Ocean D2D, Rail, Customs, and Terminal visibility services.
During this period, you may experience temporary delays or errors in receiving shipment updates related to the above mentioned services.
Maintenance Window: Start: April 22, 2025 – 03:00 PM UTC (05:00 PM CEST) End: April 22, 2025 – 04:00 PM UTC (06:00 PM CEST)
We appreciate your understanding and patience during this time. At project44, we remain committed to providing reliable and high-availability service. If you have any questions, please feel free to contact us at support@project44.com.
Regards Jayaraj BS Operations Engineer, CS
Apr 17, 14:42 UTC
Resolved -
This incident has been resolved.
Apr 21, 17:00 UTC
Investigating -
Dear valued Customer,
We have been informed that CMA CGM is experiencing issues with their Eventhub service, which may cause delays in sending events. Their team is actively working to resolve the issue as quickly as possible.
Incident start: 17th of April 2025, 11:00 PM UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Jayaraj Customer Support project44
Apr 18, 11:50 UTC
Completed -
The scheduled maintenance has been completed.
Apr 20, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 UTC
Scheduled -
Dear Valued Customer,
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:.
Maintenance start: 19th of April 2025, 05:00 AM UTC (07:00 AM CEST) Maintenance end: 20th of April 2025, 04:00 AM UTC (06:00 AM CEST)
We will keep you posted about further information provided by our business partner regarding the maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards, Krishnakanth Sreebhashyam Engineer, Customer Support Operations
Apr 17, 09:57 UTC
As confirmed by Kintetsu World Express (KWE), the EDI downtime issue has been fully resolved. All systems are now operating as expected.
Best regards, Support Operations Specialist
Apr 19, 00:58 UTC
Investigating -
We have been informed about the production system outage of the Kintetsu World Express (KWE) EDI System. All Inbound & Outbound EDI file transmissions systems will be unavailable during this Period.
Kintetsu World Express (KWE) is actively investigating the issue and will provide an update as soon as a resolution is available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Khasim Shaik Support Operations Specialist
Apr 16, 22:50 UTC
Our engineering team has implemented a permanent fix. Based on our monitoring, the issue has been fully resolved, and the system is now stable.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best regards, Jayaraj BS Customer Support Operations
Apr 17, 14:57 UTC
Update -
Dear Valued Customer,
We would like to inform you that no additional errors have been detected, and the system has remained stable . Our Engineering Team is continuing to investigate the root cause and is actively working on implementing a permanent fix to ensure long-term stability.
We will provide further updates as more information becomes available. Thank you for your continued patience and support. For any questions or concerns, please contact us at support@project44.com.
Best regards, Nihal Sayed Customer Support Operations
Apr 17, 00:32 UTC
Update -
Dear Valued Customer,
Our team continues to actively monitor the situation to ensure ongoing service stability, which remains our top priority. At this time, we are not observing any additional errors, and the system has remained stable at this time.
We are committed to keeping you informed and will provide further updates as progress continues.
Thank you for your continued patience and understanding. If you have any questions or concerns, please don't hesitate to reach out to us at support@project44.com.
Best regards, Nihal Sayed Customer Support Operations
Apr 16, 22:17 UTC
Update -
Dear Valued Customer,
We are currently not observing any further errors, and the system has remained stable over the last 3 hours. Our Engineering Team continues to work diligently on implementing a permanent fix to ensure long-term stability.
We will keep you informed of any significant developments and appreciate your continued patience and support.If you have any questions, please feel free to reach out to us at support@project44.com.
Regards, Khasim Shaik
Apr 16, 19:27 UTC
Monitoring -
Dear Valued Customer,
We are currently not observing any further errors, and the system remains stable at this time. Our Engineering Team continues to work diligently on implementing a permanent fix to ensure long-term stability.
We will keep you informed of any significant developments and appreciate your continued patience and support. If you have any questions, please feel free to reach out to us at support@project44.com.
Regards, Abhra Roy Choudhury
Apr 16, 18:06 UTC
Update -
Dear Valued Customer,
Our Engineering Team continues to actively monitor the situation and work toward a full resolution. Ensuring service stability remains our top priority, and we are dedicating all necessary resources to address the issue. We remain committed to keeping you informed and will share further updates as progress continues.
Thank you for your continued patience and understanding. For any questions, please contact us at support@project44.com.
Regards, Abhra Roy Choudhury
Apr 16, 17:10 UTC
Identified -
Dear Valued Customer,
Our Engineering team has implemented a temporary fix that has helped reduce the frequency of errors to some extent. They are actively monitoring the situation and working on the next steps to ensure complete stability. We will keep you informed and provide an update as soon as more information becomes available
Regards, Abhra Roy Choudhury
Apr 16, 16:09 UTC
Investigating -
Dear Valued Customer,
Based on our active monitoring, we are observing a resurgence of increased errors impacting LTL Rating and Booking services in the NA region.
Our Engineering Team is investigating this issue as a top priority, and we will continue to provide updates as more information becomes available.
Thank you for your continued patience and understanding.
Regards, Jayaraj BS Customer Support Operations
Apr 16, 15:06 UTC
Monitoring -
Dear Valued Customer,
We are currently still experiencing intermittent issues. Our Engineering Team is actively investigating the behavior, and we will continue to keep you updated on this thread as more information becomes available.
Thank you for your patience and understanding.
Best regards, Jayaraj BS Customer Support Operations
Apr 16, 14:03 UTC
Identified -
Dear Valued Customer,
Our engineering team has identified the issue and is working on fixing it as a top priority. We are monitoring the situation closely and will keep you updated as soon as we have more information.
At project44, we are committed to providing reliable and high-quality service. If you have any questions, please feel free to contact us at support@project44.com.
Best regards, Jayaraj BS Customer Support Operations
Apr 16, 10:20 UTC
Investigating -
We have been experiencing issues with our LTL Rating and Booking services within the NA region which may lead to intermittent errors.
Our engineering team has identified the issue and is actively working on a permanent resolution as a top priority. While the errors are currently under control, the team continues to closely monitor the system to prevent any recurrence.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best Regards, Guru Varun Kotte Support Operations Specialist
Apr 16, 08:12 UTC
Completed -
The scheduled maintenance has been completed.
Apr 16, 18:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:30 UTC
Scheduled -
Dear Valued Customer,
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:
Maintenance start: 16th of April 2025, 03:30 PM UTC (05:30 PM CEST) Maintenance end: 16th of April 2025, 06:30 PM UTC (08:30 PM CEST)
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best regards, Vyshnav Raju Support Operation Specialist
Apr 14, 19:54 UTC
As per our monitoring, the lag has come down and this issue is now resolved.
Best Regards, Krishnakanth Sreebhashyam Customer Support Operations
Apr 15, 19:18 UTC
Update -
Dear Valued Customer,
Our team identified high latency in updating MSC shipments during the monitoring process and has implemented the necessary changes to address the bottleneck. Latency has begun to decrease and is expected to be fully resolved within the next few hours. We continue to actively monitor the situation and will provide a final update once resolution is confirmed.
Best Regards, Krishnakanth Sreebhashyam Customer Support Operations
Apr 15, 14:56 UTC
Update -
Dear valued Customer,
Based on our current monitoring, we are not observing any significant issues with the MSC carrier at this time. We will continue to monitor the situation closely and keep you informed of any developments.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Krishnakanth Sreebhashyam Customer Support Operations
Apr 13, 17:39 UTC
Update -
Our engineering team is actively collaborating with the carrier to determine the next steps, and we are closely monitoring the situation. We’ll continue to keep the status page updated with the latest information.
Best Regards, Nihal Sayed Customer Support Operations
Apr 13, 05:35 UTC
Monitoring -
Dear Valued Customer,
Our engineering team is actively monitoring the situation on our and we will update the Status Page when we have further details from the team
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best Regards, Nihal Sayed Customer Support Operations
Apr 12, 00:30 UTC
Investigating -
Dear valued Customer,
We are currently experiencing a disruption with the MSC carrier’s API, which may cause delays in ocean shipment updates. The impact affects the EU and NA regions. Our engineering team is investigating the issue and will provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Nihal Sayed Customer Support Operations
Apr 11, 19:18 UTC
As per our monitoring the system is stable and the issue is now resolved.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Guru Kotte Customer Support
Apr 15, 08:34 UTC
Monitoring -
Dear Valued Customer,
We’re pleased to inform you that our engineering team has resolved the issue, and the files are now being processed gradually.
We are actively monitoring the situation to ensure continued stability and will provide a final update shortly.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Vyshnav Raju Support Operations Specialist
Apr 14, 16:34 UTC
Investigating -
Dear Valued Customer,
We would like to inform you that some customers of NA region using flat files to create shipments may be experiencing delays in shipment creation.
Our engineering team is actively investigating the issue as a top priority, and we are working toward a swift resolution.
We will keep you informed with any updates as more information becomes available.
Thank you for your patience and understanding.
Best regards, Vyshnav Raju Support Operations Specialist
Apr 14, 15:58 UTC
As per our monitoring, this issue is now resolved. Things are back to normal. Let us know if you notice any discrepancy, we would be happy to help.
Regards, Vyshnav Raju Customer Support
Apr 14, 13:46 UTC
Monitoring -
Dear Valued Customer,
Our engineering team has identified the issue and is working on a resolution as a high priority. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Jayaraj BS Customer Support Operations
Apr 14, 08:52 UTC
Update -
We are continuing to investigate this issue.
Apr 14, 07:58 UTC
Investigating -
Dear Valued Customer,
We are currently experiencing a delay in receiving the latest updates on Ocean Shipments within our platform.The Impact is for NA Region. Our engineering team has identified the issue and is working on a resolution.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best Regards, Jayaraj BS Customer Support Operations
Apr 14, 07:55 UTC
Completed -
The scheduled maintenance has been completed.
Apr 14, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 11, 11:51 UTC
Scheduled -
Dear Valued Customer,
We would like to inform you of a scheduled infrastructure maintenance for the flat file upload feature (POV Manager) used to create/update and send tracking information for the shipments. During this time, the ability to upload files will be temporarily unavailable.
Maintenance Window: Start: 14th April 2025 , 5:30 AM UTC End: 14th April 2025 , 6:30 AM UTC
As part of our commitment to providing reliable, high-availability services, we are undertaking these improvements to enhance system performance and stability. If you have any questions or require assistance, please feel free to contact us at support@project44.com.
Best regards, Sai Viswanath Support Operations Specialist
Apr 11, 11:50 UTC
Completed -
The scheduled maintenance has been completed.
Apr 13, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 02:00 UTC
Scheduled -
Dear Valued Customer,
We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:
Maintenance start: 12th of April 2025, 02:00 AM UTC (04:00 AM CEST) Maintenance end: 13th of April 2025, 06:00 PM UTC (08:00 PM CEST)
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best regards, Sai Viswanath Support Operation Specialist
Apr 11, 13:29 UTC