We are pleased to inform you that our engineering team has successfully resolved the issue. The MAP page in the YMS system is now functioning as expected, and the page is loading without any issues.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Naveen Kumar R Support Operations Specialist
Posted Dec 10, 2024 - 17:52 UTC
Monitoring
Dear Valued Customer,
The issue with the MAP page in YMS is resolved now and the page is loading fine. We are currently monitoring the same and will keep this thread updated with the final update.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Naveen Kumar R Support Operations Specialist
Posted Dec 10, 2024 - 13:18 UTC
Investigating
Dear Valued Customer,
We are currently experiencing an issue where the 'Map' page fails to load on the first attempt within the YMS platform. However, the page loads correctly upon refreshing. Our engineering team is actively working on resolving this issue, and we shall update you once it is fixed.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Aditya Support Operations Specialist
Posted Dec 10, 2024 - 06:53 UTC
This incident affected: NA - Yard Management (YMS) and EU - Yard Management (YMS).