We would like to inform you that the issue has been fully resolved, and the system is now operating as expected.
Best regards, Customer Support
Posted Jan 07, 2026 - 11:25 UTC
Monitoring
Dear Valued Customer,
The issue has been resolved, and the system has been restored to normal operations. All services are functioning as expected.
We appreciate your patience and understanding as we worked to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.
Regards, Customer support
Posted Jan 07, 2026 - 10:35 UTC
Investigating
Dear Valued Customer,
We are currently experiencing a partial disruption affecting our Full Truckload (FTL) services in the North America production environment. At this time, some customers may not see TL shipment position updates due to an issue with position data ingestion. Our team is actively investigating the root cause and working to restore full service as quickly as possible.
We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.
Regards , Customer support
Posted Jan 07, 2026 - 09:36 UTC
This incident affected: NA - Truckload (Visibility Operations Center (VOC), Network Management Center (NMC), Documents API, Rating API, Tendering API, Tracking API, Carrier VOC, Analytics, Booking API).