Our internal systems experienced partial unavailability, which resulted in errors or delays when accessing Last Mile APIs/platform, causing delays in tracking updates reflecting in the platform for some Last Mile shipments.
We are pleased to confirm that this issue has been resolved and full service has been restored. Tracking updates are now reflecting normally on the platform.
As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at support@project44.com.
Regards, Customer Support
Posted Sep 15, 2026 - 22:17 UTC
Identified
Dear Valued Customer,
We are currently investigating an issue impacting Last Mile tracking across our Global environment. Our internal systems are currently partially unavailable, which may result in errors or delays when accessing Last Mile APIs/platform. As a result, customers may experience delays in seeing new tracking updates reflected in the platform for some Last Mile shipments.
Our team is actively investigating the issue and working toward a resolution to restore full service and timely tracking updates as quickly as possible. We will continue to closely monitor the situation and provide further updates as progress is made.
As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at support@project44.com.
Regards, Customer Support
Posted Sep 15, 2026 - 22:05 UTC
This incident affected: NA - Last Mile (Data API, Orders API, Shipments API, Case Service API, Tracking Page, Application, Convey Website, Carrier Connections (Upstream Network), Processing, SFTP, Data Ingestion, Predictive Delivery Date API, UOV API) and EU - Last Mile (Data API, Orders API, Shipments API, Case Service API, Tracking Page, Application, Convey Website, Carrier Connections (Upstream Network), Processing, SFTP, Data Ingestion, UOV API).