As per our monitoring, this issue is now resolved. Things are back to normal. Let us know if you notice any discrepancy, we would be happy to help.
Regards, Jayaraj BS Operations Engineer, Customer Support
Posted May 06, 2025 - 17:00 UTC
Monitoring
Dear Valued Customer,
We would like to inform you that the issue has been resolved now, and our team is actively monitoring the system to ensure stability.
Going forward, all new files will be processed accurately.
A final update will be shared upon the completion of the monitoring period. We appreciate your continued patience and understanding.
Regards, Jayaraj BS Operations Engineer, Customer Support
Posted May 06, 2025 - 16:08 UTC
Update
We are continuing to investigate this issue.
Posted May 06, 2025 - 16:03 UTC
Investigating
Dear Valued Customer,
We would like to inform you that customers using flat files to create shipments and orders may be experiencing errors in uploading the files.
Our engineering team is actively investigating the issue as a top priority, and we are working toward a swift resolution.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Customer Support
Posted May 06, 2025 - 15:27 UTC
This incident affected: NA - Flat File Upload (POV Manager) (Shipment Creation/Update) and EU - Flat File Upload (POV Manager) (Shipment Creation/Update).