We would like to inform you that OnTrac has scheduled maintenance on their infrastructure to implement network enhancements.
During this maintenance window, OnTrac will pause the tracking event processing briefly. Events will be retained locally by OnTrac and transmitted automatically once connectivity is restored, so no data loss is expected. As a result, tracking updates on the Ecommerce Logistics platform may be delayed during this period.
Maintenance Start: September 26, 2026, 04:00 AM UTC Maintenance End: September 26, 2026, 04:30 AM UTC
We will continue to monitor this maintenance window closely and will share updates promptly if there are any changes to the expected impact, timing, or additional information from the carrier.
Thank you for your patience and understanding.
Best regards, Customer Support.
Posted Sep 23, 2026 - 15:00 UTC
This scheduled maintenance affects: NA - Last Mile (Carrier Connections (Upstream Network)).