The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed.
Regards, Customer Support
Posted Apr 30, 2026 - 08:11 UTC
Update
Dear Valued Customer,
Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available.
Regards, Customer Support
Posted Apr 30, 2026 - 04:53 UTC
Update
Dear Valued Customer,
Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available.
Regards, Customer Support
Posted Apr 29, 2026 - 20:26 UTC
Monitoring
Dear Valued Customer,
Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available.
Regards, Customer Support
Posted Apr 29, 2026 - 13:38 UTC
Investigating
Dear valued Customer,
We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible.
As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.
Posted Apr 29, 2026 - 09:46 UTC
This incident affects: EU - Parcel (Tracking API), EU - Ocean (Tracking API), EU - Rail (Tracking API), EU - Air (Tracking API), EU - LTL (Tracking API), EU - Last Mile (Tracking Page), and EU - Truckload (Tracking API).