As per our monitoring the system is stable and the LTL services are functioning as expected.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Guru Varun Kotte Customer Support.
Posted May 10, 2025 - 08:11 UTC
Update
Dear Valued Customer,
Our team continues to actively monitor the situation to ensure ongoing service stability, which remains our top priority. At this time, we are not observing any additional errors, and the system has remained stable. Our Engineering Team is continuing to investigate the root cause and is actively working on implementing a permanent fix to ensure long-term stability.
We are committed to keeping you informed and will provide further updates as progress continues.
Thank you for your continued patience and understanding. If you have any questions or concerns, please don't hesitate to reach out to us at support@project44.com.
Best regards, Nihal Sayed Customer Support Operations
Posted May 09, 2025 - 23:26 UTC
Monitoring
Dear Valued Customer,
A fix has been successfully implemented, and our team is actively monitoring the situation. The LTL Rating and Booking services are now fully operational. We will provide a final update once the monitoring process is complete. Thank you for your continued patience.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Nihal Sayed Customer Support.
Posted May 09, 2025 - 18:39 UTC
Identified
Dear Valued Customer,
Our engineering team has identified the issue and is working on a resolution as a high priority. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best Regards Nihal Sayed Customer Support.
Posted May 09, 2025 - 18:02 UTC
Investigating
Dear Valued Customer,
We are currently experiencing an issue with our LTL Rating and Booking services, which may result in errors when booking or rating shipments.
Our engineering team is actively working on resolving the problem and is treating it as a top priority. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best Regards Nihal Sayed Customer Support.
Posted May 09, 2025 - 16:59 UTC
This incident affected: NA - LTL (Dispatch API, Rating API).