We have been informed that this issue is resolved and operational.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Support Operations Specialist
Posted Nov 19, 2024 - 13:55 UTC
Update
Dear Valued Customer,
As per the latest update, Microlise - telematics service has entered the recovery phase, "systems are restored and data recovery is taking place, we will keep you updated with any new developments as soon as they become available.
Best Regards, Khasim Support Operations Specialist
Posted Nov 12, 2024 - 07:05 UTC
Monitoring
Dear Valued Customer,
As per the latest update, Microlise - telematics service has entered the recovery phase, "systems are restored and data recovery is taking place, we will keep you updated with any new developments as soon as they become available.
Best Regards, Khasim Support Operations Specialist
Posted Nov 12, 2024 - 07:02 UTC
Update
Dear Valued Customer,
As per the latest update, the issue is still ongoing. The telematics data is currently in the restoration phase. Once the restoration phase is complete, the next phase will be recovery, followed by going live. We will keep you updated with any new developments as soon as they become available.
Best Regards, Krunal Support Operations Specialist
Posted Nov 07, 2024 - 14:56 UTC
Investigating
Dear Valued Customer,
We have been informed that the ELD provider "Microlise", is currently experiencing an outage with their API and are not functioning as expected. We have already contacted them, and they are prioritizing the resolution of the issue. We will keep you updated with any new developments as soon as they become available.
Thank you for your understanding.
Best Regards, Krunal Support Operations Specialist
Posted Nov 05, 2024 - 16:30 UTC
This incident affected: Upstream Network Providers (TL Carrier/ELD).