Based on the latest update, the issue has been resolved, and the Last Mile application is now fully accessible and operational.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Soumya Kumari Support Operations specialist
Posted Jan 21, 2025 - 14:17 UTC
Update
Dear Valued Customer,
The Last Mile application is accessible and stable now. We are continuing to monitor the situation. We will keep you posted
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Posted Jan 20, 2025 - 17:24 UTC
Monitoring
Dear Valued Customer,
We are pleased to inform you that, as confirmed by our engineering team, the Last Mile Application is now accessible. Our team is diligently monitoring the system's performance to ensure continued stability.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards Naveen Kumar R Support Operations Specialist
Posted Jan 20, 2025 - 13:03 UTC
Update
Dear Valued Customer,
Our engineering team is actively continuing their investigation into the issue. We will keep you updated with any significant developments as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Sai Viswanath Support Operations Specialist
Posted Jan 20, 2025 - 11:53 UTC
Update
We are continuing to investigate this issue.
Posted Jan 20, 2025 - 09:29 UTC
Investigating
Dear Valued customer,
We are currently facing an issue with our Last Mile Application. The customers would be able to access all other last mile services except the last mile application https://app.getconvey.com.
Our engineering team is actively investigating the issue and will provide updates as new information becomes available.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards Khasim Support Operations Specialist
Posted Jan 20, 2025 - 09:21 UTC
This incident affected: NA - Last Mile (Data API, Shipments API, Tracking Page, Application, Convey Website).