As per our monitoring, this issue is now resolved.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards Nihal Sayed Customer Support.
Posted May 09, 2025 - 23:52 UTC
Monitoring
Dear Valued Customer,
A fix has been successfully implemented, and our team is actively monitoring the situation. We will provide a final update once the monitoring process is complete. Thank you for your continued patience.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Nihal Sayed Customer Support.
Posted May 09, 2025 - 20:40 UTC
Investigating
Dear Valued Customer,
We would like to inform you that some customers of NA region may be experiencing delays in receiving updates for Ocean and Truckload shipments.
Our engineering team is actively working on resolving the problem and is treating it as a top priority. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best Regards Nihal Sayed Customer Support.
Posted May 09, 2025 - 20:04 UTC
This incident affected: NA - Ocean (Tracking API) and NA - Truckload (Tracking API).