As per our engineering team, this issue is now resolved. Things are back to normal. Let us know if you notice any discrepancy, we would be happy to help.
Regards, Customer Support
Posted May 16, 2025 - 14:07 UTC
Update
We are continuing to investigate this issue.
Posted May 15, 2025 - 21:46 UTC
Investigating
Dear Valued Customer,
We would like to inform you that customers in NA region might be experiencing a delay in receiving the latest updates in Ocean Terminal Visibility.
Our engineering team is actively working on resolving the problem and is treating it as a top priority. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Regards, Nihal Sayed, Customer Support
Posted May 15, 2025 - 21:41 UTC
This incident affected: NA - Ocean (Tracking API).