Our Engineering team has successfully resolved the issue. System performance has been restored, and all services are now operating as expected.
Regards, Customer Support
Posted Oct 08, 2025 - 21:05 UTC
Update
Dear Valued Customer,
Our Engineering team has successfully addressed the issue, and the system is currently stable. Our team will continue to closely monitor the situation to ensure it remains resolved.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Thank you for your continued patience and understanding.
Best Regards, Customer Support
Posted Oct 08, 2025 - 19:59 UTC
Monitoring
Dear Valued Customer,
Our Engineering team has successfully mitigated the issue, and system performance is steadily recovering. We will continue to monitor the situation and provide updates once full stability is confirmed
Regards, Customer Support
Posted Oct 08, 2025 - 16:58 UTC
Investigating
Dear Valued Customer,
We are currently experiencing a partial service disruption impacting our Visibility platform in the North America Production environment. Customers may notice that tracking updates are delayed by approximately one hour. Our team is actively investigating the issue and working to restore normal update frequency as quickly as possible.
As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.
Best Regards Customer Support
Posted Oct 08, 2025 - 16:32 UTC
This incident affected: NA - Parcel (Tracking API), NA - Ocean (Tracking API), NA - Rail (Tracking API), NA - Air (Tracking API), NA - Truckload (Tracking API), and NA - LTL (Tracking API).