We would like to inform you that the ZIM API connectivity has been resumed, all shipment status updates will be processed having them updated with the latest status. We will monitor the progress, so there will be no data loss. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Soumya Kumari Support Operations Specialist
Posted Mar 06, 2025 - 14:35 UTC
Investigating
Dear Valued Customer,
We would like to inform you that the ZIM API connectivity is currently down, and as a result, no updates are being processed at this time. Our Engineering and Network teams are actively working with ZIM to restore connectivity as quickly as possible. Once restored, we will ensure that both historical and current data are synchronized, so there will be no data loss. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Aditya Pratap Singh Support Operations Specialist
Posted Mar 05, 2025 - 22:37 UTC
This incident affected: NA - Ocean (Tracking API) and EU - Ocean (Tracking API).