We would like to inform you that the issue has been resolved from the carrier's (Kuehne Nagel) side. The Shipment Tracking is now operating as expected for this carrier.
Best regards, Customer Support
Posted Jan 09, 2026 - 10:44 UTC
Investigating
Dear Valued Customer,
We would like to inform you that we are currently experiencing technical issues with one of our carriers, Kuehne + Nagel while retrieving tracking updates via their API connection. As a result, shipment tracking updates for Ocean, Air, and LTL modes for this carrier may be temporarily unavailable.
Please be assured that we are closely working with Kuehne + Nagel to resolve this matter at the earliest. We will continue to monitor the situation and share updates as more information becomes available.
Thank you for your understanding and patience.
Regards, Customer Support
Posted Jan 08, 2026 - 07:59 UTC
This incident affected: NA - Ocean (Tracking API), NA - Air (Tracking API), and NA - LTL (Tracking API).