As per our monitoring, this issue is now resolved.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards Guru Kotte Customer Support.
Posted May 16, 2025 - 08:50 UTC
Monitoring
Dear Valued Customer,
A fix has been successfully implemented, and our engineering team is actively monitoring the situation. Position updates are now fully operational, although there may be minor delays in event visibility. We will provide a final update once the monitoring process is complete.
As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com.
Regards, Customer Support
Posted May 15, 2025 - 22:05 UTC
Update
Dear Valued Customer,
Our engineering team has identified the issue and is in the process of fixing it. We will provide updates on this thread as soon as there are further updates.
As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com.
Regards, Customer Support
Posted May 15, 2025 - 18:59 UTC
Identified
Dear Valued Customer,
We would like to inform you that customers leveraging Extended Ocean, Barge, and Rail modes in the North America Production environment may be experiencing delays in position updates and event visibility.
Our engineering team has identified the root cause and is working diligently to resolve the issue as quickly as possible.
As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com.
Regards, Vaidehi Mujumdar Customer Support
Posted May 15, 2025 - 15:54 UTC
This incident affected: NA - Ocean (Tracking API) and NA - Rail (Tracking API).