The issue related to LTL tracking services for North American customers has been resolved.
Please note that during our investigation we were able to identify that only the customer connected with the below mentioned carrier SCAC were affected during this issue.
RDFS SFPA ODFL NMTF ACXE SUON MKOD OPCT SNWS DAFG
We would request you to reinstate all the request which were initiated for the above mentioned carrier SCAC during the time window of 01:43 AM CST to 12:02 PM CST. This would help in moving any stuck requests. We really apologise for the trouble caused.
We keep on monitoring the situation. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Samrat Rangroo Manager, Support Elite
Posted Sep 20, 2023 - 17:41 UTC
Investigating
Dear Valued Customer,
We are experiencing a disruption with the LTL tracking services for North American customers. Users may experience some issues in terms of using our products like rating, tracking and dispatch .
Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Samrat Rangroo, Manager, Support Elite
Posted Sep 20, 2023 - 16:14 UTC
This incident affected: NA - LTL (Dispatch API, Rating API, Tracking API).