The issue has been resolved, and our systems are now functioning as expected.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Khasim Shaik Support Operations specialist
Posted Feb 17, 2025 - 11:36 UTC
Monitoring
Dear Valued Customer,
We would like to inform you that our engineering team has successfully addressed the issue, and we are actively monitoring the system. We will provide you with a final update in due course.
We appreciate your patience during this process.
Regards Nihal Sayed Support Operations
Posted Feb 17, 2025 - 09:41 UTC
Update
We are continuing to work on a fix for this issue.
Posted Feb 17, 2025 - 08:41 UTC
Identified
Dear Valued Customer,
We are currently experiencing technical issues that are causing delays in tracking updates for TruckLoad, LTL, Parcel, Rail, Ocean and Air. Additionally, the creation and updation of Orders and loads may also be impacted.
Our engineering team has identified the issue and working on the resolution as a top priority, and we will keep you informed with updates as soon as more information becomes available.
Regards Nihal Sayed Support Operations
Posted Feb 17, 2025 - 08:26 UTC
This incident affected: NA - Parcel (Tracking API), NA - Ocean (Tracking API), NA - Rail (Tracking API), NA - Air (Tracking API), NA - Truckload (Tracking API), NA - LTL (Tracking API), and NA - Orders.