We are pleased to inform you that the delays in populating positions for ocean shipments on the Movement platform in the EU environment have been resolved. Position information for all affected shipments is now updating normally.
Thank you for your patience while our engineering team worked to restore normal service. If you have any questions, please contact us at support@project44.com.
Best Regards, Customer Support
Posted Aug 10, 2025 - 15:05 UTC
Monitoring
Dear Valued Customer,
The delays in populating positions for ocean shipments on the Movement platform in the EU environment have been mitigated, and normal update times are being restored. Our team will continue to monitor the performance closely to ensure stability.
We appreciate your patience and understanding while we resolved this matter.
We are currently experiencing delays in populating positions for ocean shipments on the Movement platform in the EU environment, which may result in slower updates to position information for affected shipments. Our engineering team is actively investigating and working to restore normal update times. We will continue to share updates as more information becomes available.
As always, we remain committed to providing reliable and high-availability services. If you have any questions, please contact us at support@project44.com.
Posted Aug 10, 2025 - 13:08 UTC
This incident affected: EU - Ocean (Visibility Operations Center (VOC), Tracking API, Analytics, Port Intel, Extended Visibility (Door to Door), Terminal Visiblity).