Our Ocean API experienced a service disruption from 3:26 PM - 4:17 PM CST that affected shipment initialization and update retrieval. Any attempt to create subscriptions would have failed during this period. The issue has been resolved and we are monitoring the situation.
As an organization, we are committed to provide a reliable and high-availability service to our customers. Please do not hesitate to reach out to email@example.com with any questions.
Briana Simpson Customer Support Manager
Posted May 16, 2022 - 22:37 UTC
This incident affected: NA - Container Track & Trace (CTT) (Track & Trace Web Application (CTT), Track & Trace API, Track & Trace Engine), NA - Ocean (Visibility Operations Center (VOC), Tracking API), and NA - Container Sailing Schedules (CSS) (Sailing Schedules Web Application (CSS), Sailing Schedules API, Sailing Schedules Data Delivery (FTP), Sailing Schedules Engine).