We are continuing to actively investigate the issue affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may continue to experience delays in receiving new tracking events.
Our Engineering team is actively working with the relevant teams to investigate the issue and restore normal service. We are closely monitoring the situation and will provide further updates as more information becomes available.
We appreciate your patience and understanding while we work through this issue. As an organization, we remain committed to providing reliable and high-availability services to our customers.
If you have any questions or require further assistance, please don’t hesitate to contact us at support@project44.com.
Regards, Customer Support
Posted Sep 15, 2026 - 17:33 UTC
Identified
Dear Valued Customer,
We are currently experiencing a service disruption affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may experience delays in receiving new tracking events.
Our Engineering team is actively working to resolve the issue and and normal service will resume shortly
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Customer Support
Posted Sep 15, 2026 - 10:03 UTC
This incident affects: NA - Ocean (Tracking API) and EU - Ocean (Tracking API).