We would like to confirm that the issue is resolved, and the backlog has caught up completely. Our team continues to monitor.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Nikhil Dhamija Customer Support
Posted Nov 08, 2023 - 05:48 UTC
Identified
Dear Valued Customer,
We have identified the root cause for the delays, and a fix has been applied to start processing order data into Movement. We expect the change to take few hours to fully process all backlogged order data as well.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Nikhil Dhamija Customer Support
Posted Nov 08, 2023 - 04:32 UTC
Update
We are continuing to investigate this issue.
Posted Nov 07, 2023 - 21:36 UTC
Investigating
Dear valued Customer,
We are experiencing delays with order data into Movement for our North America customer base. We are not expecting any data loss and order data can still be created.
Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.