The issue has been resolved, and the system is now functioning as expected.
As an organization, we remain committed to delivering reliable, high-availability services to all our customers. Should you have any questions or require further assistance, please feel free to contact us at support@project44.com.
Regards, Customer support
Posted Dec 10, 2025 - 18:51 UTC
Monitoring
Dear Valued Customer,
Our engineering team has confirmed that there are currently no delays in Ocean shipment tracking updates. We are continuing to monitor the system closely to ensure everything remains stable and performs as expected.
We sincerely appreciate your patience and understanding during this time. At project44, we remain dedicated to delivering reliable, high-availability services and a seamless experience for our customers.
If you have any questions or need further assistance, please don’t hesitate to contact us at support@project44.com.
Posted Dec 10, 2025 - 13:36 UTC
Update
Dear Valued Customer,
We are currently investigating an issue impacting TrackOS in our North America Production environment. Customers may experience delays in shipment Tracking updates in Ocean which is partially impacted. The product remains partially available, but update processing is slower than expected. Our team is actively working to resolve the issue and restore full service as quickly as possible.
As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.
Posted Dec 10, 2025 - 11:50 UTC
Investigating
Dear Valued Customer,
We are currently investigating an issue impacting TrackOS in our North America Production environment. Customers may experience delays in shipment Tracking updates in Ocean which is partially impacted. The product remains partially available, but update processing is slower than expected. Our team is actively working to resolve the issue and restore full service as quickly as possible.
As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.
Posted Dec 10, 2025 - 11:28 UTC
This incident affected: NA - Ocean (Tracking API).