The issue related to our disruption has been resolved. We will keep on monitoring the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Rahul Katti Engineer, Customer Support Operations
Posted Feb 27, 2024 - 22:45 UTC
Monitoring
Dear valued Customer,
We have deployed a fix to address this issue and all systems are operational. We will continue to monitor the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Sanel Talic Product Manager, Customer Support
Posted Feb 27, 2024 - 21:41 UTC
Identified
Dear valued Customer,
We have identified the issue and our engineering team working on fixing this issue we will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
Posted Feb 27, 2024 - 20:00 UTC
Update
We are continuing to investigate this issue.
Posted Feb 27, 2024 - 19:29 UTC
Investigating
Dear valued Customer,
We are experiencing a disruption at our end which is causing a delay in searching newly created shipments in VOC/Movement. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
Posted Feb 27, 2024 - 19:12 UTC
This incident affected: NA - LTL (Visibility Operations Center (VOC)), NA - Truckload (Visibility Operations Center (VOC)), NA - Parcel (Visibility Operations Center (VOC)), and NA - Movement, NA - Visibility Operations Center (VOC), NA - Sandbox, EU - Movement, EU - Visibility Operations Center (VOC), EU - Sandbox.