As per our monitoring, this issue is now resolved.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Aditya Pratap Singh Support Operations Specialist
Posted Mar 21, 2025 - 23:33 UTC
Monitoring
Dear Valued Customer,
We are pleased to inform you that our engineering team has successfully resolved the issue and is actively monitoring the system's health. The CTT platform is now fully accessible, and customers will no longer experience any issues when viewing shipments.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Aditya Pratap Singh Support Operations Specialist
Posted Mar 21, 2025 - 20:35 UTC
Identified
Dear Valued Customer,
Our engineering team has identified the issue and is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Aditya Pratap Singh Support Operations Specialist
Posted Mar 21, 2025 - 19:46 UTC
Investigating
Dear Valued Customer,
We are currently experiencing a login issue with the CTT platform, which may impact customers' ability to log in or view shipments in the platform.
Our engineering team is working diligently to fix the issue and we shall keep you posted on priority as new information becomes available.
Regards, Abhra Roy Choudhury
Posted Mar 21, 2025 - 16:39 UTC
This incident affected: NA - Container Track & Trace (CTT) (Track & Trace Web Application (CTT)) and EU - Container Track & Trace (CTT) (Track & Trace Web Application (CTT)).