As per our monitoring, the lag has come down and this issue is now resolved.
Best Regards, Krishnakanth Sreebhashyam Customer Support Operations
Posted Apr 15, 2025 - 19:18 UTC
Update
Dear Valued Customer,
Our team identified high latency in updating MSC shipments during the monitoring process and has implemented the necessary changes to address the bottleneck. Latency has begun to decrease and is expected to be fully resolved within the next few hours. We continue to actively monitor the situation and will provide a final update once resolution is confirmed.
Best Regards, Krishnakanth Sreebhashyam Customer Support Operations
Posted Apr 15, 2025 - 14:56 UTC
Update
Dear valued Customer,
Based on our current monitoring, we are not observing any significant issues with the MSC carrier at this time. We will continue to monitor the situation closely and keep you informed of any developments.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Krishnakanth Sreebhashyam Customer Support Operations
Posted Apr 13, 2025 - 17:39 UTC
Update
Our engineering team is actively collaborating with the carrier to determine the next steps, and we are closely monitoring the situation. We’ll continue to keep the status page updated with the latest information.
Best Regards, Nihal Sayed Customer Support Operations
Posted Apr 13, 2025 - 05:35 UTC
Monitoring
Dear Valued Customer,
Our engineering team is actively monitoring the situation on our and we will update the Status Page when we have further details from the team
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Best Regards, Nihal Sayed Customer Support Operations
Posted Apr 12, 2025 - 00:30 UTC
Investigating
Dear valued Customer,
We are currently experiencing a disruption with the MSC carrier’s API, which may cause delays in ocean shipment updates. The impact affects the EU and NA regions. Our engineering team is investigating the issue and will provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Nihal Sayed Customer Support Operations
Posted Apr 11, 2025 - 19:18 UTC
This incident affected: NA - Ocean (Visibility Operations Center (VOC), Tracking API, Analytics, Port Intel), EU - Ocean (Visibility Operations Center (VOC), Tracking API, Analytics, Port Intel), and Upstream Network Providers (Ocean Carrier).