We would like to inform you that as of April 30, 2024, UPS Freight will discontinue its support for TForce Freight on their legacy API connections. If you currently utilize a UPS account for LTL or volume LTL services, it is imperative that you take action to avoid any disruptions to your services.
Please be advised that TForce has not yet made their API services available for Imaging/Documents. Consequently, there may be a temporary interruption in service until the new APIs are launched. If you have any concerns, we recommend reaching out to your designated TForce contact.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards.
Anurag Kalgi Engineer, Customer Support Operations
Apr 30, 2024 - 11:12 UTC
Update - Dear valued Customer,
We would like to inform you that as of April 30, 2024, UPS Freight will discontinue its support for TForce Freight on their legacy API connections. If you currently utilize a UPS account for LTL or volume LTL services, it is imperative that you take action to avoid any disruptions to your services.
Please be advised that TForce has not yet made their API services available for Imaging/Documents. Consequently, there may be a temporary interruption in service until the new APIs are launched. If you have any concerns, we recommend reaching out to your designated TForce contact.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards.
Anurag Kalgi Engineer, Customer Support Operations
Apr 16, 2024 - 15:42 UTC
Update - Dear valued Customer,
We would like to inform you that as of April 30, 2024, UPS Freight will discontinue its support for TForce Freight on their legacy API connections. If you currently utilize a UPS account for LTL or volume LTL services, it is imperative that you take action to avoid any disruptions to your services.
Please be advised that TForce has not yet made their API services available for Imaging/Documents. Consequently, there may be a temporary interruption in service until the new APIs are launched. If you have any concerns, we recommend reaching out to your designated TForce contact.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards.
Anurag Kalgi Engineer, Customer Support Operations
Apr 12, 2024 - 15:11 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 12, 2024 - 15:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 2024 - 14:25 UTC
Scheduled - Dear valued Customer,
We would like to inform you that as of April 30, 2024, UPS Freight will discontinue its support for TForce Freight on their legacy API connections. If you currently utilize a UPS account for LTL or volume LTL services, it is imperative that you take action to avoid any disruptions to your services.
Please following this link for instructions on account set up for TForce. Should you have any inquiries, please contact your Customer Success Manager.
Please be advised that TForce has not yet made their API services available for Imaging/Documents. Consequently, there may be a temporary interruption in service until the new APIs are launched. If you have any concerns, we recommend reaching out to your designated TForce contact.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards.
Anurag Kalgi Engineer, Customer Support Operations
Apr 12, 202414:25 - May 12, 202414:25 UTC
Check here for updates about project44's API service availability. Subscribe to receive real-time incident, maintenance, and downtime updates by email, text, or RSS.
NA - Movement
Operational
NA - Visibility Operations Center (VOC)
Operational
NA - Network Management Center (NMC)
Operational
NA - Carrier VOC
Operational
NA - Driveview
Operational
NA - Inventory
Operational
NA - Orders
Operational
NA - Yard Management (YMS)
Operational
NA - Appointment Manager
Operational
NA - Sandbox
Operational
NA - LTL
Operational
Visibility Operations Center (VOC)
Operational
Dispatch API
Operational
Documents API
Operational
Rating API
Operational
Tracking API
Operational
NA - Truckload
Operational
Visibility Operations Center (VOC)
Operational
Network Management Center (NMC)
Operational
Documents API
Operational
Rating API
Operational
Tendering API
Operational
Tracking API
Operational
Carrier VOC
Operational
Analytics
Operational
NA - Parcel
Operational
Visibility Operations Center (VOC)
Operational
Documents API
Operational
Tracking API
Operational
NA - Ocean
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Clearmetal Application
Operational
Clearmetal Connect
Operational
Analytics
Operational
Port Intel
Operational
NA - Rail
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
Asset Tracking
Operational
Shipment Tracking API
Operational
NA - Air
Operational
Visibility Operations Center (VOC)
Operational
Tracking API
Operational
NA - Container Track & Trace (CTT)
Operational
Track & Trace Web Application (CTT)
Operational
Track & Trace API
Operational
Track & Trace Engine
Operational
NA - Container Sailing Schedules (CSS)
Operational
Sailing Schedules Web Application (CSS)
Operational
Completed -
The scheduled maintenance has been completed.
May 8, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:30 UTC
Scheduled -
Dear Valued Customer,
We will be upgrading our VOC or Portal v2 Infrastructure for the NA region on May 8th. During this period, customers might see some outages to Portal v2 website (https://na12.voc.project44.com/portal/v2/dashboard ). We expect the outage to be minimal.
Maintenance start: May 8th, 6:30 am UTC Maintenance end: May 8th, 7:30 am UTC
In case of any questions, please do not hesitate to contact support@project44.com
May 4, 05:46 UTC
Resolved -
This incident has been resolved.
May 7, 15:44 UTC
Investigating -
Dear valued Customer,
We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 02:15 PM CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.
Incident start: 7th of May 2024, 02:15 PM CEST.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Swathi R Engineer, Customer Support Operations
May 7, 13:57 UTC
Completed -
The scheduled maintenance has been completed.
May 7, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:30 UTC
Scheduled -
Dear Valued Customer,
We will be undergoing a scheduled upgrade of our database used by the Visibility Operations Center (VOC) for the NA region on 7th May 2024 During the maintenance window, customers should not see any performance degradation of the platform. However, the shared links created during this time might be temporarily affected and not usable.
Maintenance start: 7th May, 24, 6:30 AM UTC. Maintenance end: 7th May, 24, 8:30 AM UTC.
In case of any questions, please do not hesitate to contact support@project44.com. Best Regards, Anupama Kulkarni Customer Support operations
May 6, 07:22 UTC
Resolved -
This incident has been resolved.
May 6, 18:37 UTC
Investigating -
Dear valued Customer,
We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 17:00 CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.
Incident start: 06th of May 2024, 17:00 CEST.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Soumya Kumari Engineer, Customer Support Operations
May 6, 17:13 UTC
Resolved -
This incident has been resolved.
May 6, 13:38 UTC
Investigating -
Dear valued Customer,
We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 12:00 AM CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.
Incident start: 06th of May 2024, 12:00 AM CEST.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Krishnakanth sreebhashyam Engineer, Customer Support Operations
May 6, 11:45 UTC
Completed -
The scheduled maintenance has been completed.
May 6, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 02:30 UTC
Scheduled -
Dear Valued Customer,
We will be upgrading our VOC or Portal v2 Infrastructure for the EU region on May 7th. During this period, customers might see some outages to Portal v2 website (https://eu12.voc.project44.com/portal/v2/dashboard ). We expect the outage to be minimal.
Maintenance start: May 7th, 2:30 am UTC Maintenance end: May 7th, 3:30 am UTC
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
May 7, 02:30 UTC
Completed -
The scheduled maintenance has been completed.
May 4, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 15:00 UTC
Scheduled -
Dear Valued Customer,
We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.
Maintenance start: 4th of May 2024, 10:00 CST (4th of May 2024, 17:00 CET). Maintenance end: 4th of May 2024, 16:00 CST (4th of May 2024, 23:00 CET).
We will keep you posted about further information provided by our business partner regarding the maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
May 3, 10:00 UTC
This issue has been completely resolved and all the missed data has been reprocessed we will Continue to monitor the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
May 3, 14:55 UTC
Update -
Dear valued Customer,
The reprocessing of the missed data is in progress.
Best Regards, Pallavi Engineer, Customer Support
May 2, 06:29 UTC
Monitoring -
Dear valued Customer,
This issue has been resolved, and we are continuing to monitor the situation. Our engineering team is currently reprocessing the missed data and we shall update you with the final update as more information becomes available.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Pallavi Engineer, Customer Support
May 2, 05:57 UTC
Investigating -
Dear valued Customer,
We are experiencing a disruption with Last Mile platform where this is impacting shipment creation and Tracking.
Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Rahul Katti Engineer, Customer Support
May 1, 20:22 UTC
Completed -
The scheduled maintenance has been completed.
May 3, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 06:00 UTC
Scheduled -
Dear Valued Customer,
We will be undergoing scheduled infrastructure upgrade for the North American region on May 3rd. During this period shipment updates might be delayed.
We do not expect any degradation in the performance and no action is expected by customer during this change.
Maintenance start: 3rd of May, 2024, 1 am CT Maintenance end: 3rd of May, 2024, 3 am CT
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Sai Viswanath Engineer, Customer Support Operations
May 2, 17:22 UTC
Resolved -
This incident has been resolved.
May 2, 21:00 UTC
Investigating -
Dear valued Customer,
We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 02:15 PM CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.
Incident start: 02nd of May 2024, 02:15 PM CEST.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Sai Viswanath Engineer, Customer Support Operations
May 2, 14:32 UTC
Resolved -
This incident has been resolved.
Apr 30, 21:38 UTC
Investigating -
Dear valued Customer,
We have been informed that CMA CGM is experiencing issues with their Eventhub service (from 09:00 PM CEST) which may cause delays in sending events. Our partners are working on resolving this quickly.
Incident start: 30th of April 2024, 09:00 PM CEST.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Sai Viswanath Engineer, Customer Support Operations
Apr 30, 20:40 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 15:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 13:20 UTC
Scheduled -
Dear valued Customer,
We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.
Maintenance start: 30th of April 2024, 8:00 AM CST (30th of April 2024, 3:00 PM CET). Maintenance end: 30th of April 2024, 10:00 AM CST (30th of April 2024, 05:00 PM CET).
We will keep you posted about further information provided by our business partner regarding the maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards, Sai Viswanath Engineer, Customer Support Operations
Apr 30, 13:19 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 06:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 29, 18:51 UTC
Scheduled -
Dear Valued Customer,
We will be undergoing scheduled infrastructure upgrade for the NA region on April 30th. During this period shipment updates might be delayed.
We do not expect any degradation in the performance and no action is expected by customer during this change.
Maintenance start: 30th of April, 2024, 1 am CT Maintenance end: 30th of April, 2024, 3 am CT
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com
Regards, Sai Viswanath Engineer, Customer Support Operations
Apr 29, 18:50 UTC
Resolved -
This incident has been resolved.
Apr 29, 15:32 UTC
Monitoring -
Dear Valued Customer,
The fix implemented by our Engineering Team has resolved the issue and Movement shareable links are now opening without routing customers to the Movement login page.
Our Engineering Team is continuing to monitor the same and we will provide updates on the Status Page as soon as we have more details.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Regards, Abhra Roy Choudhury Manager, CS
Apr 29, 14:56 UTC
Identified -
Dear Valued Customer,
Our Engineering Team has identified the issue and is currently planning to implement a solution within the next hour.
We will provide updates on the Status Page as soon as we have more details regarding the implementation.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Engineer, Customer Support
Apr 29, 14:14 UTC
Update -
Dear Valued Customer,
Our engineering team is still investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Engineer, Customer Support
Apr 29, 13:06 UTC
Investigating -
Dear Valued Customer,
We are experiencing issue where users might face challenges when trying to access the Movement shareable links as this redirects them back to the Movement login page. The impact is for both NA and EU Region.
Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Vyshnav Raju Engineer, Customer Support
Apr 29, 11:28 UTC
Our engineering team has implemented the fix and the push events are back to normal. We will keep on monitoring the situation.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Sai Viswanath Engineer, Customer Support Operations
Apr 28, 21:27 UTC
Monitoring -
Dear Valued Customer,
We are currently experiencing a disruption in push of updates for Ocean Insights. Customers may expect delayed shipment updates.
Our engineering team is Monitoring on priority and we will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards Krishnakanth Sreebhashyam Engineer, Customer Support Operations
Apr 28, 12:59 UTC
Completed -
The scheduled maintenance has been completed.
Apr 27, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 06:00 UTC
Scheduled -
Dear valued Customer,
We have been informed about the scheduled maintenance of the CMA CGM carrier's system (API access will be disrupted). Please expect a delay in receiving updates.
Maintenance start: 27th of April 2024, 01:00 CST (27th of April 2024, 8:00 CET). Maintenance end: 28th of April 2024, 06:00 CST (28th of April 2024, 01:00 CET).
We will keep you posted about further information provided by our business partner regarding the maintenance.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.
Best regards, Pallavi Engineer, Customer Support Operations
Apr 26, 05:52 UTC
As per our monitoring, this issue is now completely resolved.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Krunal Engineer, Customer Support
Apr 26, 00:40 UTC
Update -
Dear Valued Customer,
As per the latest update, our team is still actively monitoring from their end. Users should be able to login into the platform.
We shall keep the status page posted with the latest update as more information becomes available.
Best Regards, Krunal Engineer, Customer Support
Apr 25, 22:27 UTC
Monitoring -
Dear Valued Customer,
As per the latest update, the issue has been mitigated and our team is actively monitoring from their end. Users should be able to login into the platform.
We shall keep the status page posted with the latest update as more information becomes available.
Best Regards, Krunal Engineer, Customer Support
Apr 25, 21:01 UTC
Investigating -
Dear Valued Customer,
We are experiencing a disruption with our Movement platform. Users might face challenges when trying to log in to the platform. The impact is limited to the North American Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best Regards, Krunal Engineer, Customer Support
Apr 25, 19:58 UTC