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Drivers in NA region are not receiving text messages at this time.\n\nThe issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible.\n\nOther Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information.\n\nRegards,\nCustomer Support.","incident_id":"mfw0yrmsnsj7","created_at":"2026-05-05T17:06:03.145Z","updated_at":"2026-05-05T17:06:03.145Z","display_at":"2026-05-05T17:06:03.145Z","affected_components":[{"code":"1c8ckljcvknq","name":"NA - Driveview","old_status":"operational","new_status":"degraded_performance"},{"code":"37rr7qf55765","name":"YMS - Appointment Manager","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"37rr7qf55765","name":"Appointment Manager","status":"degraded_performance","created_at":"2025-04-17T15:43:08.378Z","updated_at":"2026-05-05T17:06:03.055Z","position":1,"description":null,"showcase":true,"start_date":"2025-04-17","group_id":"tfss15kry34j","page_id":"1z3c23q4m5xn","group":false,"only_show_if_degraded":false},{"id":"1c8ckljcvknq","name":"NA - Driveview","status":"degraded_performance","created_at":"2021-11-08T15:10:54.700Z","updated_at":"2026-05-05T17:06:03.075Z","position":5,"description":null,"showcase":false,"start_date":"2021-11-08","group_id":null,"page_id":"1z3c23q4m5xn","group":false,"only_show_if_degraded":false}],"reminder_intervals":null}],"scheduled_maintenances":[{"id":"gxkfnsrj6gjh","name":"Upcoming Change: FedEx Freight (LTL) Services Migration","status":"in_progress","created_at":"2026-04-27T20:23:02.229Z","updated_at":"2026-05-04T00:00:07.133Z","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/6yg51gh1gt07","started_at":"2026-04-27T20:23:02.220Z","page_id":"1z3c23q4m5xn","incident_updates":[{"id":"ygh6dn2rjffb","status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","incident_id":"gxkfnsrj6gjh","created_at":"2026-05-04T00:00:07.129Z","updated_at":"2026-05-04T00:00:07.129Z","display_at":"2026-05-04T00:00:07.129Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"mp37fjmljfdm","status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","incident_id":"gxkfnsrj6gjh","created_at":"2026-05-03T23:00:08.712Z","updated_at":"2026-05-03T23:00:08.712Z","display_at":"2026-05-03T23:00:08.712Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"slgf0m2041np","status":"scheduled","body":"Dear Valued Customer,\n\nEffective May 4, 2026, project44 will begin migrating all FedEx Freight LTL service connections to new FedEx Freight REST endpoints. Migration will be fully completed ahead of FedEx’s June 1, 2026 deadline. \n\nAction Required: \nNo action is required for most customers. If adjustments are needed to your FedEx Freight account details, a FedEx representative may reach out to you directly. \n\nImpact: \n• Services impacted: Rating, Dispatch, Cancel Dispatch, Tracking and Imaging for FedEx Freight LTL. \n\n• project44 will handle the migration using your existing account information already in your capacity     provider account page/s. \n\n• SOAP and REST connections have been running simultaneously with select beta customers over the past 4 weeks. We expect no downtime or service interruption.\n\n\nFor questions, contact support@project44.com \n\nRegards,\nCustomer Support.","incident_id":"gxkfnsrj6gjh","created_at":"2026-04-27T20:23:02.306Z","updated_at":"2026-04-27T20:23:02.306Z","display_at":"2026-04-27T20:23:02.306Z","affected_components":[{"code":"9mv9pfv6y9y4","name":"Upstream Network Providers - LTL Carrier","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"9mv9pfv6y9y4","name":"LTL Carrier","status":"operational","created_at":"2021-10-15T20:32:05.302Z","updated_at":"2026-05-04T20:06:16.126Z","position":1,"description":null,"showcase":false,"start_date":"2021-10-15","group_id":"drrkhfzw9y6m","page_id":"1z3c23q4m5xn","group":false,"only_show_if_degraded":false}],"scheduled_for":"2026-05-04T00:00:00.000Z","scheduled_until":"2026-06-02T00:00:00.000Z"}],"status":{"indicator":"minor","description":"Partially Degraded Service"}}